Customer Care Representative
Glomobile – A Division of Globacom Nigeria Limited
April 2013 - Present Day (4 years 3 months)
Promptly answer customer queries on phone, take customer complaints and satisfy them.
Provide up to date, accurate and appropriate information to customers.
Educate customers on new schemes and promote value added services.
Log service requests for appropriate action.
Provide customer feedback to management for improvement.