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Chinwe, Ori
Personal data and contacts will be open only to employers with access to CV database
Job Type: Part-Time

Education

From 0 to 2007
Ahmadu Bello University, Zaria
From 0 to 2004
Ahmadu Bello University, Zaria
From 0 to 1998
Regina Pacis Girls Secondary School, Abuja
No added languages

Experience

Mortgage Servicing Officer
ASO Savings and Loans Plc
December 2008 - October 2011 (2 years 11 months)
  • Disbursement of Mortgages
  • Taking Fees and charges
  • Customer account reversal and reconciliation
  • Balloon payments
  • Change of date in scheduled repayment on mortgage menu
  • Preparation of reports
  • Insurance claims for customers with mortgages
  • Deduction of insurance premium
Service Quality Officer
ASO Savings and Loans Plc
December 2008 - October 2011 (2 years 11 months)

Ensure the effective and efficient usage of the customer complaint management process/ system and customer feedback mechanisms by the concerned staff.

  • Monitoring daily service delivery issues bank wide.
  • Monitoring service improvement and Turn Around Time in order to measure service improvement
  • Liaising with ICC to ensure error free entries and service delivery.
  • Managing Intra- unit differences to ensure service improvement (through the use of Domino Effect Survey and calling round table meetings etc)
  • Carrying out mystery shopping phone via phone calls and e-mail to monitor TAT and quality of feedback.
  • Monitoring staff attitude, knowledge and willingness towards the provision of excellent service delivery to internal customers.
  • Carry out all other tasks are assigned by the Head, Service Quality
Business Process officer
ASO Savings and Loans Plc
December 2008 - October 2011 (2 years 11 months)

Review existing and develop new processes and procedures where they are non in existence. This is to enhance operational efficiency and accost reduction across the organization. Below are the key responsibilities:

  • Participate in the review and development of the business improvement plan
  • Conduct review of activities and transaction processing in different units in order to ascertain level of service delivery.
  • Identify process inefficiencies, control weaknesses and other areas of improvement and proffer appropriate recommendations
  • Escalate key issues identified during the conduct of review in order to put a new effective process in place immediately.
  • Identify relevant information for development and improvement in ASO business process based on industry standards.
  • Recognize failure or absence of process or procedure in business units.
  • Create new procedures and policies where none exists.
  • Assist relevant units in developing new appropriate strategies to improve staff conduct and general compliance.
  • Work with relevant unit heads, group heads etc in order to develop coherent and satisfactory procedures for their units and groups
Customer Service Officer
ASO Savings and Loans Plc
December 2008 - October 2011 (2 years 11 months)
  • Accounts balance explanation
  • Mortgage balance explanation
  • Balloon payment request (reduction or paying off mortgage)
  • Explanation on insurance claims
  • Customer inquiries and complaints, documentation, resolution, feedback to customer
  • Give out letter of indebtedness (if customer is still on facility, on request)
  • Give out letter of non-indebtedness (after customer has paid, on request
  • Collection of photocopied receipt (to show evidence of payment for SOFGH Mortgage)
  • Mortgage enquiry
  • Preparation of security release forms to collect original document
  • Ensure proper safe keep, documentation, and record keeping
  • Accounts opening and closure
  • Accounts Maintenance
  • Scanning of customer mandates
  • Treatment of incoming/outgoing references and maintenance of the database
  • Customer updates
  • Maintenance of all registers and files (refer to operation file/register checklist)
  • Standing instruction
  • Stop instruction
  • Placing/Removal of restriction and blocks on accounts
  • Dormant account reactivation
  • Printing of customer' statement
  • Signature confirmation and reference letters
  • Cheque book issuance & Cheque writing
  • Cheque book charges
  • Scheduling of all other charges for FT/DOMOPS
  • ATM cards issuance and request
  • Signature verification
Credit Risk Officer
ASO Savings and Loans Plc
December 2008 - October 2011 (2 years 11 months)
  • Recommend approval for Credit Applications
  • Ensure documentation of Credit Facilities are complete and accurate prior to disbursement
  • Salary advance
  • Processing of balloon payments
Collection Unit;Service Quality Officer;Front Desk officer
ASO Savings and Loans Plc
December 2008 - October 2011 (2 years 11 months)

Collection Unit:

  • Preparing of PD reports
  • Notify defaulting customers of PD position

Service Quality Officer:

  • Ensuring that customers are given optimum satisfaction by attending to their needs and complaints immediately and to make sure that the environment is conducive for them.
  • Making sure the work tools in the offices are in good working condition.
  • Ensuring that members of staff adhere to the rules and regulations of the organization which includes strict adherence to the Dress Code.

Front Desk officer:

As the first point of contact of the organization their major role is to serve as front line officers. The responsibilities are:

  • Attending to walk in customers in a cordial and professional manner
  • Receive, monitor and track incoming correspondence in the organization.
  • Monitor punctuality of staff on daily basis
  • Circulating daily quotes to all staff
  • Perform other service quality functions.
P. A to the Director
Orashi Oil and Gas Consultancy, Abuja
March 2008 - October 2008 (8 months)
  • Sending and receiving correspondence
  • Report writing and documentation
  • General bank transactions
  • Handling immigration matters for employment of expatriates and processing of travel documents.
Speech Writer
National Youth Service Corps (NYSC) 2005 – 2006 Office of the SSG, Governors Office Political Affairs Dept Damaturu, Yobe State
March 2005 - January 2006 (10 months)
  • Writing and editing of the Governors Speeches