ons and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation
Liaise between my company and Client.
Taking client’s briefs, and briefing Creative Department for Execution.
Identifying and writing proposals for new business.
Working with the research team to gather and analyse information to help clients’ business.
Writing of Contact and Weekly Business Status Reports for my group.
Provide training to customer service executives on communicating with clients, understanding issues, analyzing the options and solving problems with feasible solution