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Adetunji Alabi
Personal data and contacts will be open only to employers with access to CV database
120 000
Job Type: Full-Time

Education

From 0 to 2009
Lagos State Polytechnic
No added languages

Experience

Field Engineer/Team Leader
Cobranet Limited
April 2012 - Present Day (4 years 11 months)

 Commission equipment at customer sites

 Provide operator training to customers

 Investigate and rectify faults reported

 Install, troubleshoot, verify and maintain Code Division Multiple Access CDMA, Orthogonal Frequency Division Multiplexers (OFDM) using modems such as UGOCN28, UGO CN438, and CN438Wifi

 Maintain units in line with manufacturers guidelines

 Install, Verify, troubleshoot and maintain Digital Microwave radio such as NETKROM, NAVINI and, OSBRIDGE 5NXi.

 Use of McWIll Xinwei software to monitor Base stations real time and applications such as Activity logs, Syslog, SNMP trap Logs.

 Special assignments and administrative duties as required

 Communicate and document customer feedback to appropriate departments

 Promote service agreements/products to customers

 Perform other assigned duties as required

 Shares knowledge/technical expertise with the team

 Strong time management skills

 Routinely complete administrative paperwork, such as:-Time Sheets, Site Surveys, Repair Form, Critical Examination Reports

Technical Support Engineer
Cobranet Limited
April 2012 - July 2012 (4 months)

 Acts as a Cobranet Representative in response to customer inquiries and communicates information as appropriate

 Provides remote technical support to Cobranet customers and FSEs

 Provides phone support and on-site (when required) to both Customers and the Field Service Engineer, to resolve complex technical problems and product issues that are beyond the capabilities of the local field service organization

 Takes ownership of resolving the assigned technical issues using Cobranet resources using Alepo Billings’s system, McWill EMS as required.

 Timely escalation of customer product issues for evaluation and action by higher level support

 Able to diagnose problems, apply effective solutions, and determine follow up actions. Assures a quality hand off to the FSE for calls that were not resolved remotely. Assures FSE's is aware of remote steps taken prior to being dispatched.

 Assess complex situations, collect data, establish facts to define an action plan and drive the plan to resolution

 Manage assigned company assets effectively including laptop/desktop, cell phones, business expenditures, etc. per company policy or procedure

 Functions as an active member of the team and shares knowledge and experience to resolve customer issues.

 Provide a positive, cohesive company image when discussing the company, products, and management decisions, etc with customers and field partners

 Exceed customer expectations throughout the entire Service Event

 Shares knowledge/technical expertise with the team

 Assumes additional responsibilities to help the overall success of the team

 Takes a self-directed leadership role in the support and resolution of technical issues

IT Support
Dana Airlines Limited
September 2009 - March 2012 (2 years 7 months)

 Provide the full range of technical support to the field Office, including maintenance and administration of computer hardware, software, network, Servers, applications and the office website

 Assess and respond appropriately to IT concerns and questions by users in the field Office

 Undertake planned, regular maintenance of information technology equipment

 Monitor proper power and environmental conditions for office technology equipment

 Monitor repair and troubleshoot problems of data circuit, voice mail and fax links in co-ordination with service providers

 Ensure proper backup and restoration procedures for the LAN

 Plan and supervise installation and relocation of new computers, printers and LAN

 Support field office users in technical aspects of their work that involve interactions with IT, such as customized/proprietary mission critical applications, web applications, and use of various computer applications

 Support the maintenance of inventory and proper function of relevant IT and communications equipment, such as phones, mobiles, radios, cameras, security surveillance equipment etc) and assist in procurement of computer consumable and accessories

 Ensure data protection via regular monitoring/updating of virus definitions and antivirus software

 Installation and configuring of the boarding pass and Bag tag printer,

 Perform other duties as assigned