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Temitope
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Account Manager 400 000
Job Type: Full-Time

Education

From 0 to 2007
Lagos state university ,ojo
From 0 to 2012
Lagos state university ,ojo
No added languages

Experience

Business Development Manager
Gil Automations and control service limited
March 2011 - Present Day (6 years 1 month)

Research, analyzes and developing new sales opportunities

  • Expanding business opportunities with existing clients
  • Creating new business opportunities with new clients and prospects.
  • Sending quotes to Clients (new, prospect or existing)
  • Send out proposals to clients in other to promote company’s brand, awareness and creating room for presentations.
  • Renewing licenses with oil and gas regulatory body.
  • Registering company as vendors with various prospecting companies
  • Relationship management with new and existing clients
  • Maintaining a current knowledge of industry trends, opportunities, channels, products, and competitors to support business development opportunities
  • Researching, business developments activities, and documentation activities

Preparation & Management of Bid/Tender & Proposals

  • Coordinates the preparation of bids, proposals and RFQs;
  • Preparation and regular review of prequalification and bid documents as specified in each project requirement;
  • Develop and maintain register database of main contracts, subcontractors, and suppliers.
  • Maintenance and management of profiles of jobs and clients’ portfolio;
  • Preparation and maintenance of a database routine call reports and forecast
  • Regular updates on company’s profiles & brochures

Business Management & Strategy

  • Developing and pursing new opportunities for the purpose of promoting and marketing company’s Oil and Gas services to the various Oil and Gas majors in the Nigerian markets.
  • Manages Client relationship and interfaces with regulatory bodies (DPR, NAPIMS)and Subcontractors,
  • Provides documents to support company’s business plan.
  • Obtaining, updating and reporting competitors strengths and weaknesses
  • Facilitates the development of partnerships and alliances that promotes growth of company’s business.
  • Work to strengthen key business and core services area strategies.
Customer Service Officer
Cornerstone Mortgage Bank
December 2008 - February 2011 (2 years 3 months)

Information and Service Fulfillment request

 Dealing with relevant customer complaints, queries and requests for information

 Prepare daily, weekly, monthly statistical reports as appropriate

 Managing relationship between the company and clients

 Managing all Customer related enquiries

 Managing customer Data base

 Marketing of company’s products

 Development and maintenance of standards, policies and procedures with regards customer service

 Regular provision of feedback on the soundness and effectiveness of customer service department’s policies and procedures.

 Facilitates the collection of competitive information in order to monitor business trends and opportunities.

 Actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.

Incident Coordinator and Resolver

 Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

 Responsible for notifying administration of any required updates of customer records on the organization’s internal database.

 Provides back-up support to other group members in the performance of job duties as required.

 Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.

Award

STAFF OF THE YEAR FOR OUTSTANDING PERFORMANCE: Cornerstone

Mortgage Bankers Limited, Lagos (2009 -2010)

Marketing and Relationship officer
Diamond Bank Plc
September 2007 - November 2008 (1 year 2 months)

 Took daily enquiries and customer related issues,

 Collating and issuing out new cheque books to customers

 Issuing out Customer account statements on request

 Managing customer personal database

 Ability to understand customers’ needs and provide appropriate solution and attention.

 Identify cross-sell opportunities during customer interaction.

 Consistently deliver quality service to customers to achieve total customer satisfaction.

 Solicit customers’ feedback and identify problem trends for improvement actions.

 Assisting customers with their enquiries, escalate/ re-direct problems when appropriate

 Responsible for the smooth running of the day-to-day office operations of the branch which includes front line supervision and authorization of banking transactions.

 To support the branch in all matters related to operations/sales/marketing and achievement of the branch deposit targets

Marketing and Relationship officer

 Marketed company’s products

 Opened and maintained new and existing accounts

 Maintained customer account database

 Monitor the implementation of the company's, short, medium and long term

strategic goals and objectives.

 Client Servicing and Value Preposition

 Deposit Mobilization

 Account Management

 Liability generation