Research, analyzes and developing new sales opportunities
Preparation & Management of Bid/Tender & Proposals
Business Management & Strategy
Information and Service Fulfillment request
Dealing with relevant customer complaints, queries and requests for information
Prepare daily, weekly, monthly statistical reports as appropriate
Managing relationship between the company and clients
Managing all Customer related enquiries
Managing customer Data base
Marketing of company’s products
Development and maintenance of standards, policies and procedures with regards customer service
Regular provision of feedback on the soundness and effectiveness of customer service department’s policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
Incident Coordinator and Resolver
Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
Provides back-up support to other group members in the performance of job duties as required.
Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
STAFF OF THE YEAR FOR OUTSTANDING PERFORMANCE: Cornerstone
Mortgage Bankers Limited, Lagos (2009 -2010)
Took daily enquiries and customer related issues,
Collating and issuing out new cheque books to customers
Issuing out Customer account statements on request
Managing customer personal database
Ability to understand customers’ needs and provide appropriate solution and attention.
Identify cross-sell opportunities during customer interaction.
Consistently deliver quality service to customers to achieve total customer satisfaction.
Solicit customers’ feedback and identify problem trends for improvement actions.
Assisting customers with their enquiries, escalate/ re-direct problems when appropriate
Responsible for the smooth running of the day-to-day office operations of the branch which includes front line supervision and authorization of banking transactions.
To support the branch in all matters related to operations/sales/marketing and achievement of the branch deposit targets
Marketing and Relationship officer
Marketed company’s products
Opened and maintained new and existing accounts
Maintained customer account database
Monitor the implementation of the company's, short, medium and long term
strategic goals and objectives.
Client Servicing and Value Preposition