Mohammed
Personal data and contacts will be open only to employers with access to CV database
Account Manager
Job Type: Full-Time

Education

From 0 to 2002
Kaduna Polytechnic
From 0 to 2013
University of Wales UK
No added languages

Experience

Head of Marketing unit
TARA Systems Limited Nigeria
September 2010 - June 2012 (1 year 10 months)

TARA SYSTEM NIGERIA LIMITED, 6 BROAD STREET VICTORIA ISLAND LAGOS; 9th floor NCR Building, 2010 to May 2012.

Manager (Broadband Proposition- Business marketing).

  • Management of HD video conferencing with collaboration service
  • oversee the hands-on day-to-day execution of marketing plans action items
  • Product development and event marketing
  • Supervision of the team and marketing of the core services to clients
  • mentoring members of a marketing team
  • Exceed the sales target
  • Manage customer/client account

I T Support and General troubleshooting: -

* Troubleshooting of customer Internet link

* Maintenance of the company's links and Base Stations

* LAN and WAN troubleshooting and maintenance

* Monitoring of Client Internet link using IP Check Server Software

* Troubleshooting and maintenance of Computer

* Video conferencing HD with collaboration

Technical support Engineer customer Relation
MTN Nigeria Communication Limited
May 2004 - November 2009 (5 years 7 months)

MTN Nigeria Communications Ltd

Team Lead; Technical Helpdesk Support Engineer CR– April 2007 to Nov.18th 2009

  • Direct interface between CR and end users in telephonic, electronic, or hands-on systems faults resolution for MTNN subscribers
  • Liaises with other service providers regarding network outages
  • Log all reported faults into service management application
  • Ensure escalation management and technical support
  • Attempt online resolution of reported faults and log incident for further action
  • Initiate and maintain unique communication strategies with end users on a variety of CR related issues including developments in applications, systems, security and expected downtimes
  • Manage customers and or client account
  • Respond to all trouble calls and raise tickets where appropriate
  • Providing technical support to the field support Engineers
  • Team Management / Billing Management
  • Perform hands-on faults resolution activities on user hardware and software as well as installation and configuration requests to customer satisfaction
  • Work proactively and reactively to meet customer expectations and resolve all reported faults within specified time
  • Report on activities of the support unit on a periodic basis
  • Assist in promoting the goodwill of the service department by offering quality customer service to end- users
  • Perform the incidence escalation process in compliance with laid down policies and procedures
  • Receive and log hardware and software requests by users

Company:Business Developments Analyst -Product Procurement & Technical Unit-Finance; MTN Nigeria Communications Ltd 5th May, 2008 to January 2009.

  • Develop core products specifications for our main product suppliers.
  • Check and ensure our (MTN) core products meet expected Quality standard.
  • Mediate between MTN and our core products manufacturers on issues discovered during the test and evaluation processes.
  • Manage the testing of any new SIM profiles and new network features on all existing Devices like handsets etc.
  • Ensure adherence to sound testing procedures for the evaluation of our (MTN) products such as SIM cards, RCV, Handsets/Modems etc.
  • Test and reports Products compatibility with our network
  • Manage all the hardware accessories Test Lab
  • Manage and ensure all issues on our Core products are resolved with Stakeholders.
  • Pay regular visit to our supplier for Products specification compliance.
  • Facilitate necessary integration of SIM cards across the network (with IS and NWG) to ensure SIMs are correctly provisioned on the network
  • Ensure and Manage the resolution of MTN Trade Partners issues

MTN Nigeria 2007 -2008 TEAM ADMINISTRATOR

  • Working with field engineers to visit customers/employees if the problem is more serious
  • Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Managing diaries
  • Team Management

MTN Communications Ltd Oshodi /Apapa Exp. Way,Lagos.

Call Center Executive – May 2004 – April 2007

  • Attending to queries and inquiries from existing and prospective customers (using appropriate application software) e.g. Flagship, TMOS (telecommunication management and operations support), Wizard, PPAS (Prepaid Administrative System), Single view
  • Isolating technical problems and escalating details for resolution to the appropriate quarters
  • Enlightening and providing clients with information on products & services.
  • Providing a competitive and high service level to customers through the call center.
  • Establishing and managing relationships with customers through the medium of telephony.