Peace
Personal data and contacts will be open only to employers with access to CV database
Accountant Assistant 100 000
Job Type: Full-Time , open to relocation

Goals

To achieve the highest level of competence in a progressive and challenging organization where team work and professionalism are core values and career development is enhanced.

Education

From 2003 to 2007
Federal College of Education (Tech) Akoka, Yaba, Lagos
BUSINESS EDUCATION
N.C.E.
From 2011 to 2015
UNIVERSITY OF LAGOS AKOKA
ACCOUNTING
Degree
From 2000 to 2002
MASSON COLLEGE FESTAC TOWN
WAEC
High School (S.S.C.E.)
Languages:
English Fluently
Yoruba Fluently

Experience

DIAMOND BANK CONTACT CENTRE REPRESENTATIVE
U-CONNECT HUMAN RESOURCES LIMITED
June 2014 - September 2015 (1 year 3 months)
Lagos
Lekki
• Customer service • First call resolution (e-business back end support) • Handling customer complaint /request follow-up • Up-selling other Diamond bank products to customer’s • Resolving escalated customer’s complaint and request on CRM. (case owner) • Voice, SMS and Email interactions with bank customers • Cross-selling other Diamond bank product/services to existing customers
Account Assistant
D & C Intralog
August 2010 - April 2014 (3 years 8 months)
Lagos
Lekki
• Managing petty cash transaction • Reconciling finance accounts and accurate record keeping • Receiving and processing all invoices, expense forms and request for payment • Ensuring Tax deduction before payment • Handling and Writing Company Cheque • Managing Daily post using sage pastel Evolution software
Admin supervisor/ Customer Service
Danos & Curole Nigeria
August 2008 - February 2010 (1 year 7 months)

The voice of the company (Attending to customer’s enquires and request promptly)

Maintenance of Customer/company Relationship

Coordinating office staff welfare

Filling of incoming mails and company staff records

Handling and managing pressure from customers and office needs to ensure effective results

Taking inventory of company’s store materials and items

Expense control and Financial effectiveness of company’s store

Front Desk Executive/ Customer service
Consolidated hallmark Insurance PLC
November 2007 - July 2008 (9 months)

Greeting and welcoming walk-in customers

Maintenance of Customer’s/ company Relationship

Attending to customer’s enquires and requests promptly

Handling and managing pressures from customers to ensures effective results

Taking all telephone calls and directing to recipient

Online issuance of vehicle licenses (Auto registration)

Secretary To The Head Electronic Banking
First Bank Of Nigeria
October 2006 - May 2007 (9 months)

Taking of minutes during departmental meetings

Delivering and Collection of outgoing and incoming mails from Bank’s postage department

Recording of outgoing and incoming mails

Sorting of incoming mails and dispensing to various unit in charge respectively

Answering all telephone calls and directing to the office of the head when need be

Attending to customer’s enquires and requests by relating them to required unit for assistance

Sorting of Retracted Electronic cash cards, Expired Electronic cards that are due for renewal

Assisting the HOD to achieve all items mapped out on his to do list

Additional information

Referees
Mr. Micheal Popoola Divisional Head, Operations & Service Delivery ATM Devices, Interswitch Limited Victoria Island, Lagos. Mr. Onyenchie Ikechukwu Kenedy Insurance/Product Manager (Aviation Fuel) Conoil Petroleum PLC Apapa, Lagos. Mr. Ibrahim Tijani Customer Service Manager Diamond bank PLC Lekki, Lagos
Certificates, Courses, Trainings
1. Student Member, ICAN 2. Contact Centre Agent Programme (Diamond Bank PLC Training School)
About Me
I am determined to achieve the highest level of competence in a progressive and challenging organization where team work and professionalism are core values and career development is enhanced. However, my various experiences has equipped me to be very adaptable to any corporate environment i find myself and ensure profitable timely result. I am a very optimistic individual and i believe i can make a positive contribution to any business.