Customer service officer.
Ecobank Nigeria Ltd(Maza Maza branch) (NYSC)
December 2011 - November 2012 (11 months)
- Ability to understand customers needs and provide appropraite solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Solicit customer feedback and identify problem trends for improvement actions.
- Assiting customers with their enquiries and escalate/ redirect problems when necessary.
- Responding to mails.
- Cheque confirmation.
- Safe keeping of customers documents.
- Prompt response to deffered list (inward clearing cheque)
- Assiting customers in opening accounts.
Increased the branchs deposit by 10% during the time period.