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Nkechi
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Admin Officer 150 000
Job Type: Full-Time

Education

From 0 to 2010
University of Abuja.
No added languages

Experience

Customer Relations Representative
COTEK INTEGRATED TECHNOLOGIES LTD NO7 UYO CRESECNT, AREA 11 F.C.T, Abuja.
- Present Day (более 50 лет)
  • Perform reception duties in an efficient, professional and courteous manner.
  • Ensure that sales are made from all walk-in customers making enquiries on products.
  • Account opening and filing of data for customers and performing other routine clerical tasks as assigned and for other departments as needed.
  • Actively offer and sell to customer’s appropriate products and packages, transactional options and specialist advice to meet their total needs.
  • Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, printer and photocopy machine
  • Ensure customer complaints are resolved at the first point of contact where possible and that customer referrals are made to the appropriate specialist sales area.
  • Proactively develops and maintains face to face relationships with internal and external customers.
  • Answering incoming calls from internal and external customers, responding to their enquiries efficiently in a professional and timely manner. deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • prepare and distribute customer activity reports
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process
Recruitment Offier
MICHAEL STEVENS CONSULTING, 22B RAFFIU SHITTU STREET, ALAKA ESTATE, SURULERE- LAGOS
July 2011 - July 2012 (1 year 1 month)
  • Preparing the employees’ pension and tax payment schedule.
  • Assisted in matching candidates to temporary and permanent jobs with clients and companies.
  • Assisted in screening candidates, interview them, do background checks, and finally match candidates to their clients.
  • Assisted in building relationships with clients.
  • Advertising vacancies appropriately by drafting and placing adverts in wide range of media.
  • completing a search of the candidate database to find the right person for the employer’s vacancy
  • briefing the candidate about the responsibilities, salary and benefits of the job in question
  • organizing interviews for candidates as requested by the clients
  • negotiating pay and salary rates and finalizing arrangements between clients and candidates

Offering advice to both clients and candidates on pay rates, training and career progression