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oluwaseun
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Admin Officer
Job Type: Full-Time

Education

From 0 to 2008
University of Ado ekiti
No added languages

Experience

customer service
Globacom Nigeria Limited
January 2012 - Present Day (5 years 4 months)

Promptly answer queries on phone and take customer complains and satisfy them.

Provide up to date accurate and appropriate information to customers.

Use all call hanging courtesies at opening, during, conversation and while ending call

Update CRM systems for each interaction for building relationship with clients and providing a link for the next interaction.

Up selling VAS and enhancing revenue.

Educate and promote new schemes and value added services.

Seek input and update subscriber information as required.

Log Service request for action.

Generate leads ad forward to sales function.

Optimum utilization of CRM systems / tools.

Follow company process and procedures and suggest improvement to improve / simplify.

Provide customer feedback to management for improvement.

Achieve set targets.

Data Analyst
Airnigeria Development company
April 2011 - December 2011 (9 months)

Collects data from all flight catering and enters it into the company’s data base.

Review the work involved in the preparation of basic records including data collection

procedures and formatting of data

Complies, tabulate and code statistical report using automated systems to produce

spreadsheets, graphs and databases.

Collects and maintains data based on passengers, catering and amount generated to

produce statistical reports on automated systems equipment using collected data.

Systematizes and organize data on results and prepare data for analysis for head of the

department.

Provide first level support for all catering information and maintain a help desk database

Prepare internal memorandum and justifications for all invoices incurred from all

catering suppliers.

Check proper filings of records and reports

Answers telephone and personal inquires as to statistical procedures and information