Promptly answer queries on phone and take customer complains and satisfy them.
Provide up to date accurate and appropriate information to customers.
Use all call hanging courtesies at opening, during, conversation and while ending call
Update CRM systems for each interaction for building relationship with clients and providing a link for the next interaction.
Up selling VAS and enhancing revenue.
Educate and promote new schemes and value added services.
Seek input and update subscriber information as required.
Log Service request for action.
Generate leads ad forward to sales function.
Optimum utilization of CRM systems / tools.
Follow company process and procedures and suggest improvement to improve / simplify.
Provide customer feedback to management for improvement.
Achieve set targets.
Collects data from all flight catering and enters it into the company’s data base.
Review the work involved in the preparation of basic records including data collection
procedures and formatting of data
Complies, tabulate and code statistical report using automated systems to produce
spreadsheets, graphs and databases.
Collects and maintains data based on passengers, catering and amount generated to
produce statistical reports on automated systems equipment using collected data.
Systematizes and organize data on results and prepare data for analysis for head of the
Provide first level support for all catering information and maintain a help desk database
Prepare internal memorandum and justifications for all invoices incurred from all
Check proper filings of records and reports
Answers telephone and personal inquires as to statistical procedures and information