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Rosemary
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Admin Officer 90 000
Job Type: Full-Time , open to relocation

Education

I have no education
No added languages

Experience

Customer Care Representative
MTN Nigeria
July 2009 - Present Day (7 years 9 months)
• Continuously met or exceeded company mandated quota for calls answered andnumber of hours worked per shift • Reported unresolved calls to supervisor for follow-up • Brainstormed with team to identify strategies for improved efficiency. Assisted in the implementation and follow-through of several ideas. • Utilized professional communication and problem solving skills with clients • Researched account history files and entered data to update customer information • Reviewed and resolved discrepancies on documents.
Customer Service /Sales Representative
Standard Chartered Bank, Lagos.
June 2008 - June 2009 (1 year 1 month)

Sourced for suitable customers for the Bank’s consumer products and services.

Managed customer’s complaints and enquiries

Reviewed and resolved discrepancies on documents

Maintained good rapports with customers through review visits

Customer Service Representative
Mileage Travels and Tours Bureau Ltd, Ibadan Oyo
February 2007 - May 2008 (1 year 4 months)

Attended to customer’s enquires and complaints.

Contacted clients to negotiate terms of an agreement..

Contacted potential customers to introduceprograms/ events.

Utilized professional communication and problem solving skills with clients