Olufunke
Personal data and contacts will be open only to employers with access to CV database
Admin Officer 200 000
Job Type: Full-Time

Education

From 0 to 2009
Coventry University,United Kingdom
From 0 to 2007
Babcock University, Nigeria
No added languages

Experience

Customer Service Advisor
Payment Card Solutions Uk
May 2011 - February 2012 (9 months)
  • Received inbound and outbound calls which involved dealing with customers queries
  • Maintaining and updating database via emails and phone, producing documentation and completing priority request within the specified time frame.
  • Managed clients’ card accounts which includes: verifying the identity of card applicants/ holders when conducting regulated business
Customer Service Specialist
Blue Arrow UK
November 2010 - April 2011 (6 months)
  • Assist customers with returns, purchasing store protection plans and service packages.
  • Answer telephone inquiries from customers and stores regarding the status of units and other service issues. Meeting targets for how many calls to handle.
  • Wait on guest during social gatherings and receptions (silver service) and ensuring guests’ satisfaction
Customer Service Officer
Ecobank Nigeria Limited
December 2007 - September 2008 (10 months)
  • Assist clientele as they enter the bank building and via phone also respond to queries raised by customers in a polite and friendly manner. Worked under pressure in often stressful and fast-paced environment.
  • Was responsible for opening new accounts, issuing out chequebooks and debit cards, which required a good eye for details and an ability to follow laid down procedures strictly.
  • Handling complaints or referring them to a supervisor, Identifying customers’ needs and matching these to the bank products to achieve sales.