Identify and resolve customers enquiries online effectively and efficiently
Follow through on customer queries, ensuring prompt resolution and feedback
Escalate and route customer issues to the relevant process operators
Perform necessary system transactions related to customer request
Document actions taken to resolve client problems.
Generate periodic reports and other ad-hoc reports as requested by team lead.
Educating customers on products and services.
Achievements: ensured exceptional customer satisfaction
Attending to customers enquiries across the desk, on phone and through emails.
Issuance of payment receipt to customers, filling and updating of customers personal information, companies official transactions and contracts details.
Assist the manager with the routine works.
Prepare the meeting and minutes of the meeting
Achievements: ensured exceptional administrative service delivery
Attending to customers inquiries and educating them with new organizational products, policies and procedure.
Checking of customers account balance and information on account transactions.
System imputations of customers account information on the CSU and Registering of new account number and supervision of account opening documentation from new customers and Customer Relationship Managers-RSM’s