Georgian Ego
Personal data and contacts will be open only to employers with access to CV database
Admin Officer
Job Type: Full-Time

Education

From 0 to 2007
abia state university
From 0 to 2002
adventist secondary technical collage owerrinta
No added languages

Experience

call center agent
MTN NIGERIA (CNSSLCCL)
May 2011 - July 2012 (1 year 3 months)

Duties:-

 Identify and resolve customers enquiries online effectively and efficiently

 Follow through on customer queries, ensuring prompt resolution and feedback

 Escalate and route customer issues to the relevant process operators

 Perform necessary system transactions related to customer request

 Document actions taken to resolve client problems.

 Generate periodic reports and other ad-hoc reports as requested by team lead.

 Educating customers on products and services.

Achievements: ensured exceptional customer satisfaction

Administratve assistant
Hosvic limited
March 2010 - April 2011 (1 year 2 months)

Duties:-

 Attending to customers enquiries across the desk, on phone and through emails.

 Issuance of payment receipt to customers, filling and updating of customers personal information, companies official transactions and contracts details.

 Assist the manager with the routine works.

 Prepare the meeting and minutes of the meeting

Achievements: ensured exceptional administrative service delivery

customer service officer
zenith bank plc
June 2009 - February 2010 (8 months)

 Attending to customers inquiries and educating them with new organizational products, policies and procedure.

 Checking of customers account balance and information on account transactions.

 System imputations of customers account information on the CSU and Registering of new account number and supervision of account opening documentation from new customers and Customer Relationship Managers-RSM’s