Develop, maintain, and update risk governance - framework
Dealing with customer enquiries and complaints.
Ensure that service standards are met.
Ensure that service recovery on errors, miscommunication etc are dealt within the most efficient and courteous manner.
Ensure confidential information is not disclosed to unauthorized persons.
Opening accounts for genuine individuals and companies that met the required policies and procedures as well as other processes that flow with account opening: E-alert, cheque books, ATM cards, Visa Cards, mandate, account closure etc.
Handling of request for statement of accounts and reference on customer.
Preparation of monthly returns to be rendered to head office.
Taking of income and charges due on customer’s as appropriate.
Administrations of data update form.
Assist in the bank’s effort to combat money laundering by adhering to the key
principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers.
Ensures customer’s satisfaction.
Posting of clearing cheques and bank draft
Preparing of clearing cheque schedule
Receiving/posting of foreign currency
Booking and terminating of deposits
Balancing of general ledger accounts
Processing of standing order
Processing of Form M.
Processing of clearing outward caution notice
o Deposit mobilization
o Relationship Officer
o Good relationship management
o Business innovation
o Debt Recovery