Customer Service Officer/Loans Officer
WEMA HOMES SAVINGS & LOANS LIMITED
June 2009 - June 2011 (2 years 1 month)
- Ensuring prompt service delivery is rendered to customers.
- Attending to customer’s inquiries about our products and services.
- Marketing and packaging of the National Housing Fund (NHF) Loan to customers through the FMBN.
- Opening and perfection of all account types for customers.
- Packaging of mortgage loan to our customers.
- Bridging the gap between customer’s expectations and their needs.
- Issuance of Bank Cheques and Drafts.
- Funds transfer, standing Instruction/order.
- Recording of Financial transactions in proper book-keeping procedures.
- Liaising with the Head of Account and Administration and Relationship Management Officer for Account and Credit details.
- Preparation of weekly and monthly financial reports for Operational Functions.