Mary Abimbola
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Administrative Officer 100 000
Job Type: Full-Time


From 0 to 2006
University of Ilorin, Ilorin, Kwara State
From 0 to 2014
Chartered Institute of Personnel Management (CIPM)


Customer Service Officer/Loans Officer
June 2009 - June 2011 (2 years 1 month)
  • Ensuring prompt service delivery is rendered to customers.
  • Attending to customer’s inquiries about our products and services.
  • Marketing and packaging of the National Housing Fund (NHF) Loan to customers through the FMBN.
  • Opening and perfection of all account types for customers.
  • Packaging of mortgage loan to our customers.
  • Bridging the gap between customer’s expectations and their needs.
  • Issuance of Bank Cheques and Drafts.
  • Funds transfer, standing Instruction/order.
  • Recording of Financial transactions in proper book-keeping procedures.
  • Liaising with the Head of Account and Administration and Relationship Management Officer for Account and Credit details.
  • Preparation of weekly and monthly financial reports for Operational Functions.
Customer Care Officer
September 2008 - May 2009 (9 months)
  • Resolving subscribers queries under a stipulated time frame.
  • Providing adequate information for the resolution unit to work with.
  • Bridging the gap between the Customers and the Company.
  • Ensuring provision of a pleasant customer experience at every encounter.
  • Effective communication to subscribers as regards to new policies affecting them.
  • Educating subscribers on new products.
  • Telemarketing: Marketing the Products and Services of the Company.
  • Reporting to internal and external clients in an appropriate fashion.
  • Providing support functions to the administrative department in customer related issues.
Customer Service Officer
October 2006 - August 2008 (1 year 11 months)
  • Information dissemination, programming and technical billing.
  • Collating journals and ledgers to be forwarded to credit control.
  • Online re-activation, re-authorization of customer’s DStv accounts.
  • Data base clean-up and management.
  • Capturing of new enables (new subscribers).
  • Resolving billing queries.
  • Arrears & Bad debt management.
  • Refund management.
  • Compilation of various bank payments for use by other Customer Service Representatives and by other departments.
  • Compilation of daily report to be forwarded to the supervisor.
  • Advertising and acquainting customer of brand products and& services of the company.