Afolake Aishat
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Administrative Officer
Job Type: Full-Time


From 0 to 2010
Lagos state university ojo
No added languages


December 2012 - Present Day (4 years 8 months)

·         Provide excellent customer service by answering or referring financial questions to correct supervisory staff.

·         Deposit or cash cheques for customers and make withdrawals for customers.

·         Make loan payments.

·         Balance cash drawers

·         Assisting customers with opening new accounts and update them on new banking products

Customer Service Representative
October 2012 - November 2012 (2 months)

·         Providing swift resolution to customer complaints and winning their loyalty.

·         Keep records of customers’ interaction and transaction, recording details of inquiries, complaints and comments as well as actions taken.

·         Check to ensure that appropriate changes were made to resolve customers’ problems.

·         Refer unresolved customer grievances to designated departments for further investigation.

·         Determine charges for services requested, collect deposits or payments & arrange for billing

NYSC as Admin Support Officer
December 2011 - October 2012 (11 months)
• Provide office support services in order to ensure efficiency and effectiveness within the hamlet office. • Inspect items supplied by vendors & raise Goods Received Note for all deliveries. • Raise purchase orders, purchase requisitions & other procurement documents. • Ensure that maintenance contractors adhere to service levels as agreed with the business so that maintenance program can be accomplished in safe, timely and cost-effective manner. • Fix appointments of managers and clients in accordance with their schedule.