francis
Personal data and contacts will be open only to employers with access to CV database
Administrative manager 100 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2005
ambrose alli university
Languages:
English

Experience

Project Manager
Positive Management Solutions Concept Limited
April 2012 - Present Day (5 years 3 months)

Logistics execution

Project management and supervision

Office set up and development

Staff traning and development

Hotel set up and operations services

Staff recruitement and placement

Consultancy services

manager
prixair hotel
February 2011 - November 2011 (9 months)
v Observe and monitor workers' performance to make sure that company rules and procedures are being followed. v Coordinate activities, such as weddings, ceremonies and occasions. v Use computers to order food and beverages, or prepare reports. v Purchase supplies or services from outside vendors, such as laundry, repairs and trash v Manage and maintain all year or seasonal lodging facilities. v Answer questions about hotel policies and services. And also resolve customer's complaints. v Inspect hotel for cleanliness and appearance. v Coordinate front-office duties and resolve problems.
Customer Service Representative
Tradesmart Global Services
September 2009 - January 2011 (1 year 5 months)

Projecte the professional company image through phone interaction

Answered phone to respond to customer requests

Sold company products and services and placed customer orders in computer system

Provided customers with product and service information and transfered customer calls to appropriate staff

Identified, researched, and resolved customer issues using customized software

Followed-up on customer inquires not immediately resolved

Completed call logs and reports

Researched billing issues and misapplied payments

Recognized, documented and alerted supervisors of trends in customer calls

Recommended process improvements; and carried out other additional responsibilities such as providing on-the-job training for staff.

Maintained the programme’s information system, by collecting, organizing, and maintaining data such as contact lists and website information.

manager
13 suite
March 2008 - August 2009 (1 year 6 months)

Manage and maintain all year or seasonal lodging facilities. v Observe and monitor workers' performance to make sure that company rules and procedures are being followed. v Manager and coordinate hotel activities, such as weddings and mini conference v Answer questions about hotel policies and services. And also resolve customer’s complaint v Purchase supplies or services from outside vendors, such as laundry, repair, and trash. v Inspect hotel for cleanliness and appearance. v Coordinate front-office duties and resolve problems. v Collect payment and record money earned and spent v Hire, Interview and train staff. v Marketing

Additional information

About Me

With over 4 years of experience; with ample knowledge of financial, administrative and offfice procedures. A highly-motivated and supportive team player who combines attention to detail with accuracy and the ability to achieve organizational objectives. Enjoys challenges and readily assumes responsibility, especially in roles where initiative and self-motivation are essential. Responds positively to pressure and consistently demonstrates excellent standards of performance and quality. With proven ability to communicate effectively, establish report and integrate quickly into new environments.