□ Logistics execution
□ Project management and supervision
□ Office set up and development
□ Staff traning and development
□ Hotel set up and operations services
□ Staff recruitement and placement
□ Consultancy services
□ Projecte the professional company image through phone interaction
□ Answered phone to respond to customer requests
□ Sold company products and services and placed customer orders in computer system
□ Provided customers with product and service information and transfered customer calls to appropriate staff
□ Identified, researched, and resolved customer issues using customized software
□ Followed-up on customer inquires not immediately resolved
□ Completed call logs and reports
□ Researched billing issues and misapplied payments
□ Recognized, documented and alerted supervisors of trends in customer calls
□ Recommended process improvements; and carried out other additional responsibilities such as providing on-the-job training for staff.
□ Maintained the programme’s information system, by collecting, organizing, and maintaining data such as contact lists and website information.
Manage and maintain all year or seasonal lodging facilities. v Observe and monitor workers' performance to make sure that company rules and procedures are being followed. v Manager and coordinate hotel activities, such as weddings and mini conference v Answer questions about hotel policies and services. And also resolve customer’s complaint v Purchase supplies or services from outside vendors, such as laundry, repair, and trash. v Inspect hotel for cleanliness and appearance. v Coordinate front-office duties and resolve problems. v Collect payment and record money earned and spent v Hire, Interview and train staff. v Marketing
With over 4 years of experience; with ample knowledge of financial, administrative and offfice procedures. A highly-motivated and supportive team player who combines attention to detail with accuracy and the ability to achieve organizational objectives. Enjoys challenges and readily assumes responsibility, especially in roles where initiative and self-motivation are essential. Responds positively to pressure and consistently demonstrates excellent standards of performance and quality. With proven ability to communicate effectively, establish report and integrate quickly into new environments.