United Bank For Africa PLC
September 2009 - May 2010 (9 months)
- Pay and receive cash
- Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Process savings withdrawals.
Cash checks: verify endorsement, receive proper identification, and ensure validity.
Identify counterfeit currency.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Count and roll loose coins.
Accept loan payments: verify payment amount and issue receipts, ensuring that teller drawer cash limits are not exceeded.
Ensure teller station is properly supplied.
Balance and update savings passbooks, and close accounts when requested.
Balance drawer daily, including periodic batching of cashed checks.
Process cash advances.
Maintain appropriate currency logs.
Follow all bank policies and procedures.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
In-depth knowledge of all bank deposit products and policies
Basic knowledge of bank loan, trust, and investment center products
Ability to work in a fast-paced environment
Ability to work well under pressure
Ability to cross sell- in store branches
High degree of accuracy
Strong communication skills
TRAINING AND EXPERIENCE:
Cash handling experience preferred.
Prior Customer Service experience.