Chioma
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Administrative officer/ tellering
Job Type: Full-Time

Education

From 0 to 2013
University of Calabar-Calabar
Languages:
English

Experience

Administrative officer
D-Upstream Management
August 2012 - February 2013 (6 months)

Responsiblities;

Teller
United Bank For Africa PLC
September 2009 - May 2010 (9 months)
- Pay and receive cash - Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity. Identify counterfeit currency. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Cross-sell bank products and services. Refer customers to the proper department for issues that cannot be resolved at the teller line. Count and roll loose coins. Accept loan payments: verify payment amount and issue receipts, ensuring that teller drawer cash limits are not exceeded. Ensure teller station is properly supplied. Balance and update savings passbooks, and close accounts when requested. Balance drawer daily, including periodic batching of cashed checks. Process cash advances. Maintain appropriate currency logs. Follow all bank policies and procedures. KNOWLEDGE, SKILLS AND ABILITIES: Excellent customer service skills The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. Mathematical skills In-depth knowledge of all bank deposit products and policies Basic knowledge of bank loan, trust, and investment center products Ability to work in a fast-paced environment Ability to work well under pressure Ability to cross sell- in store branches High degree of accuracy Strong communication skills Organizational skills TRAINING AND EXPERIENCE: Cash handling experience preferred. Prior Customer Service experience.

Additional information

About Me
Diploma in community development- University of Ibadan