Account opening, and risk free banking relationship establishment with customers.
Ensuring that customer deliverables are produced, and readily available in the most efficient turnaround time.
Handling complaints, issues and irregularities relating to customers accounts.
Responding to, and inquiring for information relating to reference status on customers account.
Reactivation of dormant accounts.
Effecting speedy information changes/updates as required for customers on the banks database.
Preparation of weekly and monthly account opening, reactivation/sales report for management information.
Back up for the Branch support officer/system administrator and as such handled core activities like, Atm daily service, Branch suspense account reconciliation, monthly cash count & reconciliation, branch expense procurement & management and a few IT related issues.
Managed bulk cash deposit, as well handing and packaging of cash, for onward movement within and outside banking premises.
Posting of transactions using bank applications, including local, foreign and telegraphic transfers abroad.
Managing customers’ transactional requirements and assisting with financial information relating to their account status.
Efficient handling of intense demand or rush period of customer transactional need.