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Administrative officer 100 000
Job Type: Full-Time


From 0 to 2005
Babcock University, Ilishan-Remo, Ogun, Nigeria.
No added languages


Pyramid Energy Limited, Kubwa ,Abuja,Nigeria
August 2011 - Present Day (5 years 11 months)

 Document all complaints with regards to customer inquiries accurately using call tracking system and customer relationship management application

 Escalate unresolved complaints for resolution by the technical team so queries returns are done in a timely fashion

 Follow-up with subscribers within a 24-hour period in regards to the initial complaints

 Excellent knowledge of products to effectively enlighten the customer on decision making

 Provide quality customer service

 Communicate clearly and effectively with customers

 Promote good listening skills

 Recognizing and managing assertive customer query

 Promote teamwork and connect center success

 Review monthly publication of effective resolution techniques