Customer Care Officer
GistMe Communications Limited
March 2012 - September 2013 (1 year 7 months)
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. -Resolve customer complaints via phone, email, mail, or social media. -Use telephones to reach out to customers and verify account information. -Greet customers warmly and ascertain problem or reason for calling. -Cancel or upgrade accounts. -Assist with placement of orders, refunds, or exchanges. -Take payment information and other pertinent information such as addresses and phone numbers. -Making sure all customers needs are met in a timely manner.