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Theresa
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Administrator/assistance manager 150 000
Job Type: Full-Time

Education

From 0 to 2008
Lead City University
No added languages

Experience

HR/Recruitment Consultant
NHSProfessionals UK
January 2012 - Present Day (5 years 6 months)
  • Participate in recruitment and selection activities including development of job descriptions/person specifications, short-listing and interviewing;

 Advise on and implement policies relating to the effective use of personnel within an organization;

 Ensure that the organization employs the right balance of staff in terms of skills and experience;

 Keep track of employee’s address changes, changes in job titles, benefits and salaries;

 Acts as a first point of contact for queries on the recruitment of overseas nationals and the issuing of Home Office documentation i.e. work permit, leave to remain.

 Participate in recruitment and selection activities including development of job descriptions/job specifications, short-listing and interviewing.

 Liaise with NHS professional’s staff and pro-actively seek availabilities to match with NHS trust Client requirements.

 Deliver high customer service to the NHS staff through inbound and outbound call and made sure enquires and problems were resolved.

 Ensure compliance with call Centre standard operating procedures and policies.

 Maintain best value for money for client of the NHS trusts to achieve organizational goals when matching temporary staffing requirements to NHS Professionals staffs availability.

 Ensure that all learning and development training were been completed and all queries been resolved.

 Trained and mentored of new staff.

Call Centre Executive
NHSProfessionals UK
June 2011 - January 2012 (8 months)

 I maintained and managed a portfolio of NHSP locum doctor clients, maintaining an excellent and up to date awareness of their individual circumstances, economic requirements and individual development aspirations.

 Dealt with customers queries, request, orders or complaints;

 Attempted to resolve all queries on first contact with the caller;

 Took ownership on all calls and queries answered;

 Accurately recorded details of calls and issues of logging software

 Met performance and speed target

 Mandated to run a daily target to meet with the company’s expectations;

 Made professional calls to our customers in a friendly and efficient manner;

 I provided advice to nursing and administrative officers on the suitability of opportunities taking into account their experience, training and development aspirations.

 I liaised with the nursing compliance coordinator to ensure that his/ her assigned client nursing compliance with NHSP’s clinical standards continues to be met.

 Maintained and manage an accurate database of long term placement requests from NHS Trust clients.

 I used my own initiative to plan time effectively and prioritize all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent and important issues.

 I contributed positively to routine operational reviews and audit exercises and to contribute to continuous improvement activities.

 Swiftly and professionally resolved any issues that may arise from nursing placements or urgent NHS client trust requirements

Customer Solution Analyst
HSBC Bank UK
December 2010 - June 2011 (7 months)
  • Maintained daily phone calls to our clients and arrange appointments with the banking partner in our local retail branch;
  • I participated in creating an opportunity for customers to discuss all their financial and lifestyle needs with our client on a one-on-one personal basis;
  • Mandated to run a daily target to meet with the company’s expectations;
  • Made professional calls to our customers in a friendly and efficient manner;
  • Established relationship with our customers by identifying their needs and offering them with the best solution.
Marketing Executive
Tele-focus Ltd Bedfordshire UK
October 2010 - December 2010 (3 months)

 Involved in the development of efficient customer service strategy thus, answering outbound calls to clients, work from a script and a list of contact to promote product or service by telephone.

 Sought new business by calling on potential customers.

 Participated in proactive calling to offer solution to meet customers’ needs.

 Mandated to run a daily target to meet with the company’s expectations

 Maintained daily call records and quarterly sales breakdown

Administrative Officer
Laantaf Nigeria Limited
March 2009 - August 2010 (1 year 6 months)
  • Maintaining an accurate database of LAANTAF clients and LAANTAF staff, including availability and personal details.
  • Liaise with LAANTAF Nigeria Limited staff and pro-actively seek availabilities to match with the Company’s requirements.
  • Delivery of high customer service to LAANTAF Nigeria Limited staff through inbound and outbound call and make sure enquires and problems are resolved.
  • Identified new business development opportunities which reduce the operational cost for service delivery resulting new revenue stream.
  • Assisted in providing trouble shooting and repair via technical phone support to retailers and end-user