Advise on and implement policies relating to the effective use of personnel within an organization;
Ensure that the organization employs the right balance of staff in terms of skills and experience;
Keep track of employee’s address changes, changes in job titles, benefits and salaries;
Acts as a first point of contact for queries on the recruitment of overseas nationals and the issuing of Home Office documentation i.e. work permit, leave to remain.
Participate in recruitment and selection activities including development of job descriptions/job specifications, short-listing and interviewing.
Liaise with NHS professional’s staff and pro-actively seek availabilities to match with NHS trust Client requirements.
Deliver high customer service to the NHS staff through inbound and outbound call and made sure enquires and problems were resolved.
Ensure compliance with call Centre standard operating procedures and policies.
Maintain best value for money for client of the NHS trusts to achieve organizational goals when matching temporary staffing requirements to NHS Professionals staffs availability.
Ensure that all learning and development training were been completed and all queries been resolved.
Trained and mentored of new staff.
I maintained and managed a portfolio of NHSP locum doctor clients, maintaining an excellent and up to date awareness of their individual circumstances, economic requirements and individual development aspirations.
Dealt with customers queries, request, orders or complaints;
Attempted to resolve all queries on first contact with the caller;
Took ownership on all calls and queries answered;
Accurately recorded details of calls and issues of logging software
Met performance and speed target
Mandated to run a daily target to meet with the company’s expectations;
Made professional calls to our customers in a friendly and efficient manner;
I provided advice to nursing and administrative officers on the suitability of opportunities taking into account their experience, training and development aspirations.
I liaised with the nursing compliance coordinator to ensure that his/ her assigned client nursing compliance with NHSP’s clinical standards continues to be met.
Maintained and manage an accurate database of long term placement requests from NHS Trust clients.
I used my own initiative to plan time effectively and prioritize all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent and important issues.
I contributed positively to routine operational reviews and audit exercises and to contribute to continuous improvement activities.
Swiftly and professionally resolved any issues that may arise from nursing placements or urgent NHS client trust requirements
Involved in the development of efficient customer service strategy thus, answering outbound calls to clients, work from a script and a list of contact to promote product or service by telephone.
Sought new business by calling on potential customers.
Participated in proactive calling to offer solution to meet customers’ needs.
Mandated to run a daily target to meet with the company’s expectations
Maintained daily call records and quarterly sales breakdown