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stella
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Analyst - IT support
Job Type: Full-Time

Education

From 0 to 2008
Enugu State University of Science & Technology
No added languages

Experience

NOC Engineer
IHS Nigeria Plc
July 2011 - Present Day (6 years 1 month)

 Manage and escalate all unresolved/ major faults to appropriate quarters for necessary attention.

 Manage and maintain IHS Monitoring Systems (these report on the status and performance of IHS sites).

 Development of knowledge and skills in network and system administration, particularly with regard to IHS own architecture and platforms.

 Participate in a 24/7 call-out rota if required.

 technical documentation (for NOC) of processes and procedures used throughout normal operations.

 Praparation of customers availability reports(AVR)

System Support Analyst
NAPIMS-NNPC (NYSC)
September 2010 - June 2011 (10 months)

 Providing technical support and assistance in the use of FAD sun system accounting package.

 Ensuring prompt Inter-company account reconciliation.

 Electronic archiving and retrieval of files and documents

System Support Engineer
Datlex Nigeria Limited
May 2009 - June 2010 (1 year 2 months)

 Managing cheque clearing using Lynex Software.

 Ensuring resolution of data conflict.

 Installation and maintenance of Segutronics (ID – Witness).

 Installation and maintenance of TS300 cheque scanner