Manage and escalate all unresolved/ major faults to appropriate quarters for necessary attention.
Manage and maintain IHS Monitoring Systems (these report on the status and performance of IHS sites).
Development of knowledge and skills in network and system administration, particularly with regard to IHS own architecture and platforms.
Participate in a 24/7 call-out rota if required.
technical documentation (for NOC) of processes and procedures used throughout normal operations.
Praparation of customers availability reports(AVR)
Providing technical support and assistance in the use of FAD sun system accounting package.
Ensuring prompt Inter-company account reconciliation.
Electronic archiving and retrieval of files and documents
Managing cheque clearing using Lynex Software.
Ensuring resolution of data conflict.
Installation and maintenance of Segutronics (ID – Witness).
Installation and maintenance of TS300 cheque scanner