Front Desk/ Admin staff
Sunmart Global Logistics 12 abibioki Street off oando filling station Lagos island lagos state
January 2011 - Present Day (6 years 6 months)
- Providing exceptional customer service to guests
- Monitoring property occupancy and manage routine operations( this involves administering company policies fairly and consistently, and completing all related documentation in accordance with the facility's standard operating procedures)
- Interacting with both customers and other company staff on a daily basis and providing them information by telephone, in written form, through mail or in person.
- handling complaints, settling disputes and resolving grievances and conflicts with customers
- Provide support for customers facing challenges with a company's products or services.
- Have the knowledge to answer most client questions or be able to refer them to the people that do have the answers.