· Managing projects and deployment schedules
Overseeing deployment of eTranzact solution to clients
· Coordinating Training Programs
Interfacing with the technical development team in ensuring training of new and modified etranzact
solutions to clients
· Technical support
Providing technical support for participating banks, merchants, third party processors, and other
stakeholders on the eTranzact platform
· Testing and quality assurance appraisal
Supporting internal processes leading to ensuring QA on eTranzact developments
· Technical customer relationship management (TCRM)
Managing enterprise requirements to ensure eTranzact products meet customer expectations, and
managing feedback processes from participating banks
· Knowledge management
Managing requirements for maintaining an efficient and up-to-date knowledge base for the eTranzact
· Documentation Authoring
Authoring Documentation for eTranzact enterprise; this includes product document, technical document, product
User Acceptance Test (UAT)
Authoring presentation slides for eTranzact enterprise.
Deployment of infrastructures and performance monitoring
· Testing and maintaining new/existing software applications in support of the base 24 eps switching
· Assisting in the planning, design, development, and deployment of new applications and enhancements
to existing applications.
· Assisting in establishing connections between institutions and the switching platform.
· Liaising with network administrators, systems administrators, database administrators and software
engineers to assist in resolving problems with software products or company software systems.