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Application support 150 000
Job Type: Full-Time


From 0 to 2006
University of Lagos
Civil Engineering
From 0 to 1999
federal govt. college, Lagos
From 0 to 2016
Anglia Ruskin University
Information Systems
No added languages


Implementation and technical support officer
eTranzact Int. Plc
January 2010 - January 2011 (1 year 1 month)


· Managing projects and deployment schedules

Overseeing deployment of eTranzact solution to clients

· Coordinating Training Programs

Interfacing with the technical development team in ensuring training of new and modified etranzact

solutions to clients

· Technical support

Providing technical support for participating banks, merchants, third party processors, and other

stakeholders on the eTranzact platform

· Testing and quality assurance appraisal

Supporting internal processes leading to ensuring QA on eTranzact developments

· Technical customer relationship management (TCRM)

Managing enterprise requirements to ensure eTranzact products meet customer expectations, and

managing feedback processes from participating banks

· Knowledge management

Managing requirements for maintaining an efficient and up-to-date knowledge base for the eTranzact


· Documentation Authoring

Authoring Documentation for eTranzact enterprise; this includes product document, technical document, product

User Acceptance Test (UAT)

Authoring presentation slides for eTranzact enterprise.

Deployment of infrastructures and performance monitoring

System Support Officer
Chams Plc
January 2009 - January 2010 (1 year 1 month)

· Testing and maintaining new/existing software applications in support of the base 24 eps switching


· Assisting in the planning, design, development, and deployment of new applications and enhancements

to existing applications.

· Assisting in establishing connections between institutions and the switching platform.

· Liaising with network administrators, systems administrators, database administrators and software

engineers to assist in resolving problems with software products or company software systems.