CHIOMA
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Area business manager
Job Type: Full-Time

Education

From 0 to 1998
ABIA STATE UNIVERSITY OKIGWE
No added languages

Experience

TERRITORY SALES MANAGER
AIRTEL NETWORKS NIGERIA
May 2013 - October 2012 (5 months)

Achievements:

 Accomplished 2010/2011 Sales Incentive Scheme Award Winner Rivers State South – South Region

 Achieved TSM Champion August ,September, October, November 2012 Bus Activation Lagos Region

 Proven A1 Ranking in 2010/2011 KRA Appraisal

 Established Two time Champion Award winner (Q3 & Q4 2010/2011) for 100% KYC Synchronization Achievement for Lagos Region.

 Inspired Grand Prix Award Winner Lagos Metro Zone for 109.13% primary Sales achievements, 151.5% Gross Adds April 2012.

 Achieved ABM/ZBM/ROD commendations for timely Competition Activity reports

 Developed Channel Partner Oshodi /Isolo LGA Territory from N200,000,000 to N380,000,000 within a period of 6 Months

 Recruited a Sub – CP as a CP and increased her investments From N100,000,000 and further to a N250,000,000 CP within a period of 6 months

 Motivated Member Standing Committee for Project Own All High End Device Selling Outlets (O-HEDSO), Lagos Region; August 2012 till date.

 Driven Member Standing Committee for Project Future; September 2012 till date.

Key Deliverables

To ensure presence and performance delivery in Assigned District through

  • Channel Partner achievement of retail activation, revenue and activations targets
  • POS visibility and Stock Availability
  • Relationship management between Channel Partners and Airtel

Distribute Products effectively across assigned territory

  • Verify compliance with distribution model guidelines by partners and their agents
  • Establish Retailer Effective Index at Point Of Sale
  • Enhance Top of Mind Awareness,Gross Additions at Retail Point
  • Organize Monthly Retailer/ Sub - CP Fora in assigned Cluster
  • Assist business partner draw up regular business plan, see to implementation and review performance
  • Establish and maintain a seamless order to cash process between Channel Partner and assigned Distributors
  • Deliver accurate and timely reports on required sales activities in assigned Territory
  • Provide accurate and timely market intelligence report on competition ,BTS utilization and minute of use for assigned cluster
  • Distribute relevant POS materials to approved outlets in accordance with marketing communication standards
  • Monitor targets given by the indirect sales unit against performance in a timely manner
  • Conduct survey on competition activities
  • Monitor performance against target for district
  • Promote product awareness and assess customer response and feedback, through the electronic mass media. Regular (bi–monthly) slot WAZOBIA FM Port Harcourt. Ad-hoc slot Rhythm FM Port Harcourt
AREA BUSINESS MANAGER
AIRTEL NETWORKS NIGERIA
November 2012 - Present Day (4 years 4 months)

PRINCIPAL ACCOUNTABILITIES

EXPECTED END RESULT MAJOR ACTIVITIES

1. To Increase Active retail outlets • To control the distribution width and depth of the territory by ensuring more retail outlets carry the Airtel brand.

2. To increase number of Channel Partners

• To identify and recruit suitable channel partners and dealers who will drive the effective distribution of Airtel products in the trade.

  • To Network with Channel partners and the dealers and thereby increase penetration within the territory.
  • Ensure adherence of channel partners and dealers to all guidelines as this will help ensure their profitability and sustain demand.

3. To achieve recharge sales and BTS revenue target within territory

• To coordinate all sales activities so that sales turnover are optimized.

  • To effectively and timely communicate all schemes/ product launches to distributors and retailers.
  • Constantly identify opportunities for driving activation, recharge sales and other sales within territory.

4. To achieve Gross Pre Paid targets

• To maximize sales through effective execution and implementation of placement and distribution strategies

5. To manage, train and develop FSE • To coordinate with Sales Training Function for product, process and behavioural trainings of field sales employees.

  • Constantly ensure field sales employees are optimally deployed by advising channel partners and dealers on route planning, territory management, etc.

6. Channel branding and visibility • Ensure appropriate branding is carried by all active outlets within the territory.

  • Identify visibility opportunities for Airtel brand within the territory

7. To ensure the Employee Engagement scores are in line with the targeted scores of the zone. • Continuously motivating the front line by leading from the front and setting examples for them to follow and to ensure that all their genuine problems are taken care of.

MAJOR CHALLENGES

  • Expanding the distribution coverage: Appointing new distributors and managing, sustaining and retaining retail outlets.
  • Effective and timely communication of all schemes and product launches to distributors & retailers
  • Managing a territory as well providing leadership to a team.

KEY DECISIONS

  • Responding to market dynamics and recommending measures to increase sales from existing & new retailers.
  • Constantly tracking and reviewing distributors and their FSEs on their sales and market expansion.

DIMENSIONS (METRIC MEASURES)

(1) Gross pre-paid adds (2) Recharge revenue

(3) Channel Satisfaction Score (4) Active retail outlets

(5) Number of Distributors (6) Team size

PERSONAL CHARACTERISTICS & BEHAVIOUR

  • Achieving Results, & Delighting the Customer
CALL CENTER AGENT- AG SHOP SUPERVISOR
VMOBILE,CELTEL,ZAIN,
August 2004 - April 2009 (4 years 8 months)

Ag Supervisor Dealer Sales Operations Port- Harcourt Rivers State August 2008 – June 2009

Key Deliverables:

  • Sales Planning and Projections For Sim Cards, Recharge Cards, Vouchers ,Handsets, EVD for the Region
  • Generates monthly statistical reports & plans for stock allocation based on network capacity availability and utilization
  • Ensuring high product availability of Zain products within the region
  • Facilitating product and sales training for dealers
  • Analysing and evaluating dealer sales performance and making recommendations based on findings, while managing and developing all prospective and existing trade partner relationships in the region by ensuring that all dealer queries are followed up and resolved.
  • Ensuring that dealer outlets are properly branded so as to achieve the desired look and feel by liaising with the field marketing unit
  • Developing and maintaining a database that facilitates easy and readable access to trade partner information
  • High level commercial reporting functions and sales analysis by clusters, connection by BTS, cluster visibility rating and monitoring.
  • Responsible for processing all dealer agreements, follow up with central sales on dealer issues .Allocation of stock to dealers, and maintenance of dealer database.
  • Generates a detailed daily, weekly & monthly sales report while maintaining a standard database of all sales reporting.
  • Collation of daily stock balances of products and activations from the clusters in South- South Region at close Of Business daily
  • Liaises with the central Warehouse to ensure that South- South Region always have sufficient stock, by forecasting and planning on future stock requisitions based on daily sales statistics
  • Maintains a register of sales and channel distribution statistics and prepares the criteria for monthly allocation of stock to South – South clusters

Ag Supervisor Celtel Shop Oct 2007 – JULY 2008

Location: Port – Harcourt Rivers State

Purpose of Job

  • General administration and house-keeping of the shop.
  • Manage all internal operational activities towards effective resolution of customers’ issues.
  • Responsible for on-the-job training of all Customer Care (Shop) Consultants, to ensure they delight customers to world class standard.

KEY RESULT AREAS

 Responsible for sales, cash monitoring, stock management, petty cash disbursement, reconciliation and retirement of same.

 Conduct performance reviews and act as advisor to Customer Care (Shop) Consultant when dealing with difficult situations.

 Liaise with Billing, Sales, Customer Care e. t. c. to resolve all customer complaints and queries.

 Coordinates the performance appraisal process, ensuring that the Customer Care (Shop) Consultant have proper skills for the effective execution of their job functions.

 Ensure that daily/weekly/monthly statistics and reports are forwarded to the Regional Manager and other appropriate divisions.

 Involved in the business planning, target projections, policy/process development, allocations, monitoring mechanism and reward system for all shop staff.

 Act as a role model and ensure that the customer handling skills of the shop team are developed and maintained. Act as the contact between the Shop staff and Management by providing feedback on all issues through the Regional Manager, Retail Shops and Franchise.

 Communicate new policies or changes in policies to the Shop consultants. Carry out periodic reviews and implement suggestions that improve the efficiency of the shop team.

Celtel Nigeria February 2005 – September 2007

Position: Shop Consultant

Location: Port – Harcourt Rivers State

Purpose of the Job:

  • To interface with the subscribers, ensuring that their service needs are identified and resolved.
  • To create unalloyed customer loyalty by providing customer service that is second to none.

Job Description

  • Deliver high-level customer service to subscribers whilst adhering to set standards.
  • Effectively handle all contact with the subscribers and ensure that service needs are assessed and identified
  • To accurately process all subscribers’ requests by logging them on the applicable software and follow up to ensure resolution
  • Compile customer enquiries and complaints beyond resolution time and ability and forward same to the shop supervisor
  • Sell company products and implement
  • Ensure friendly relationship exists between the company and it’s client regardless of mood of the customer / subscriber
  • Act as a solution provider to subscribers with regards to handsets, coverage issues and line issues.
  • Reports Generation.



VMOBILE Nigeria: August 2004 – January 2005

Position: Call Center Consultant

Job Description

  • Primary interface between the company and her subscribers.
  • Handling and resolution of customer queries over the phone using CIMS, MINSAT, PPAS, WINFIOL, EPPIX and CALL HISTORY.
  • Monitor customer attitudes about customer service performance to understand effects of the organizations brands in the market
  • Up selling of company products and services to prospective and current customers.
  • Carry out effective interphasing between the subscribers and the company by relaying up to date information as and when needed and getting feed back which assists in the company’s decision making process.
  • Act as a solution provider to subscribers with regards to handsets, coverage issues and line issues.
  • Consistently achieving agreed agent performance indicators set in line with the company's service level objectives/agreements.
ACCOUNTANT
Ashoka Innovators For The Public
December 2002 - July 2004 (1 year 8 months)

 Responsible for petty cash management

 Liaise with banks on cash management related issues

 Ensure proper accounting for posting of bank statements, journals & other related schedule

 Investigation & resolution of queries on payment not reflecting in customer’s account

 Cash collection on analysis report

 Maintain the imprest/cash float account

 Reconciliation of monthly Bank statement of accounts/cash book

 Paying salaries and stipends

 Ensure timely payment of utility bills

 Maintain records of outgoing and incoming cheques

 Ensuring the use of GAAP, Rules and Convention are put to practice

 Preparation of monthly financial reports

 Other delegated duties

GRADUATE TRAINEE
BETA COMPUTERS LTD
March 1999 - March 2000 (1 year 1 month)

 Worked directly under the supervision of the accounts/audit Manager

 Monthly physical stock taking and inventory of the computer accessories

 Tracking of purchase orders, delivery receipts, invoices and payment for sale of computers and accessories

 Relationship building between customers and company

 Vouching of receipts

 Reconciliation of monthly bank statements of accounts