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MACAULAY
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Assistant general manager-sales and marketing 12 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2011
LAGOS BUSINESS SCHOOL,NIGERIA(MANAGEMENT)
From 0 to 2001
AMBROSE ALLI UNIVERSITY,EDO STATE(ELECTRICAL/ELECTRONICS ENGINEERING)
No added languages

Experience

Assistant General Manager-Sales and marketing
SWIFT NETWORK LIMITED
January 2010 - Present Day (7 years 3 months)

Jan 2012 Till date

Acting General Manager-SWIFT Networks Limited

Victoria Island,Lagos

Business strategic and operational leadership to ensure appropriate volume and revenue growth .

Identifying business opportunities in the Consumer and Enterprise arms of the business in alignment with the strategy of the company.

Formulating/Implementing/monitoring business strategy and revenue growth forecast.

Monitoring financial performance targets of the entity.

Maintaining relationships between shareholders / Business.

Liaising regularly with the regulator(NCC), relevant government agencies and Ministry.

Co-ordinating implementation of Business Process.

Commissioning market research.

Drafting and negotiating agreements with vendors..

Managing financial discipline re: financial policies and procedures and internal controls.

Liaising with bankers, auditors, suppliers and subscribers.

Reviewing and approving all marketing campaigns and new channel additions.

Regular Competition review and developing strategies to combat competition.

Managing annual budget and forecast exercises.

Managing statutory and tax obligations.

Managing corporate image and actioning branding dimension .

Conceptualizing and Implementing Corporate social responsibility.


Feb 2011-Dec 2011

Head-Corporate Planning and Strategy

Swift Networks Limited

Victoria Island,Lagos.

Periodic Sales volume and network capacity analysis.

Service quality assurance and customer satisfaction survey.

Analyzing and reporting competition behavior.

Advisory role on branding, sales compaign,promos and product distribution

Setting the vision and strategy with a clear focus on the market segments in the Enterprise and Consumer business.

Creating globally acceptable marketing initiatives with a view to driving business growth.

Overall leadership role in driving marketing plans, market intelligence, product development and pricing with deep consumer insight.

Providing the company with direction on sales and share (volume and value) growth.

Facilitating and co-ordinating business plan development from internal and external data sources.

Conducting industry analyses and recommending strategies to enhance Company competitiveness and profitability.

Developing strategies to monitor sales and marketing performance and KPIs for employees respectively





Jan 2010-Jan 2011

Assistant General Manager-Sales and Marketing

SWIFT Networks Limited

Victoria Island,Lagos

Overseeing ICT marketing solutions,taking overall responsibility for managing both the revenue,profit & loss (P&L) of Enterprise business.

Strategically developing and delivering new business solutions and product life cycle management with a view to delivering opportunities amongst Enterprise segments- Oil & Gas/Shipping/Insurance/Banking & Finance/FMCG/Real estate/Government on a daily basis.

New market,new product,ICT Tunkey solutions sales and deployment.

Coordinating design,tests and implementation

Coordinating Product development, pricing and use policy.

Championing Market intelligence, sales measurement and evaluation.

Sales and Marketing budget planning, implementation and cost management in pursuit of profitability.

Product evaluation,measurement and enhancement.

Tailoring marketing solutions to outshine competition.

Driving targets in the entire team in line with yearly sales budget.

Leading sales teams to effectively and efficiently implementing the company sales strategy.

Coordinating, planning and implementing campus-wide broadband deployment in Universities by LAN and WiFi approach .

Managing relationship amongst host communities, contractors, vendors, government and government agencies.

Handling site acquisition, site development and maintenance.

Making a personal difference in negotiation – strong influencing skills and responsive Technical / Professional strategies on business development and relationship building.

Developing relationship with vendors, coordinating procurement and contracting

Planning, designing, implementing and supporting Network Infrastructure.

Coordinating solutions design, Sales and operation across the entire broadband internet network platforms.

Designing KPI to manage operations and support


Achieving monthly targets through team building and strategic innovation.

Overseeing technical, sales and marketing operations on 4G WiMAX broadband and other broadband products (WAN/VPN via Fiber and Microwave radios).

Coordinating sales and customer service Performance and profitability via

  • Direct staff management
  • Productivity Development and updating CRM,ERP to suit operational needs in customer service
  • Customer retention by service charter adherence.
  • Quality of information provided to customers
  • Reporting and monitoring sales, demand, and returns
  • Product Development ,sales and marketing
  • Complaints management
  • Oversight of other customer service managers at corporate level

Coordinating sales surveys and optimization for network quality appraisal and brand protection for the purpose of converting identified prospects into sales.

Managing relationships with key stakeholders to promote the company’s interests and to position the company as a partner of choice against competition.



MAJOR ACHIEVEMENTS BETWEEN 2005 & 2012

  • *I have raised revenue base of N300m in 3years to N2.4b.Surpassing target by 150% in 2010,120% in 2011 and 180% in 2012.

1)DESIGNING,SELLING, AND IMPLEMENTING CHEVRON-ESCRAVOS CAMPUS WIDE WIFI NEWTORK-2011(A project value of $1,500,000 on a build-and-operate terms)

2) DESIGNING,SELLING AND IMPLEMENTING NIGERIAN STOCK EXCHANGE VIRTUAL PRIVATE NETWORK/INTERNET CONNECTIVITY-2011(Project Value of $300,000 with annual maintenance contract) DESIGNING,SELLING, AND IMPLEMENTING COVENANT UNIVERSITY CAMPUS WIDE WIFI NEWTORK-2010(A project value of $700,000 on a build-and-transfer terms)

3)DESIGNING,SELLING,AND IMPLEMENTING EMERGENCY CALL CODE(112) AND CALL CENTRE FOR RIVERS STATE GOVERNMENT-2009.(A project Value of $1,000,000 with an annual maintenance contract)

4)DESIGNING,SELLING AND IMPLEMENTING NLNG TETRA NETWORKS IN RIVERS STATE-2006 (A project Value of $2,200,000 with an annual maintenance contract)

5)DESIGNING AND SELLING FIRST BANK WIDE AREA NETWORK CONNECTIVITY-2005(A project value of $2,500,000 with an annual retainership contract)

6)NEGOTIATED AND PROJECT-MANAGED GLOBACOM –SHELL 45MB/150 BASE STATION SALE AND IMPLEMENTAION ACROSSS THE 9 STATES OF NIGER DELTA AND LAGOS-2007(A project value of $10,000,000 with an annual retainership contract)

7)SELLING AND IMPLEMENTING GLOBACOM-ELF NATIONWIDE FIBER CONNECTIVITY-2008(An annual project value of $2,000,000 with an annual maintenance contract)

8)DESIGNED,SOLD AND PROJECT MNAGAED GLOBACOM-UBA NATIONWIDE WIDE AREA NETWORK AND FIBER CONNECTIVITY-2006(A project value of $3,0000,000 with an annual retainership)

9) PROJECT MNAGAED GLOBACOM-ZENITH BANK NATIONWIDE WIDE AREA CONNECTIVITY PROJECT-2005(An annual contract value of $2,100,000)

10)DESIGNED,SOLD AND PROJECT MNAGAED GLOBACOM-INTERCONTINENTAL BANK NATIONWIDE WIDE AREA FIBER CONNECTIVITY-2005 (A contract value of $2,500,000 with an annual retainership contract)

Major Training packages handed down to my teams Between 2005 and 2011 by me.

a)ICT development trend and broadband enhancement in Nigeria

b)Sales strategy and innovation

c)The need for continuous Product development and branding

d)Team building and continuous assessment

e)ERP/CRM deployment, operations.

f)Site survey through customer questionnaire

g)Customer service KPI measurement and evaluation

h)WAN and LAN planning, operation and maintenance

i)Time Division Multiple Access (TDMA) and its application.

j)Code Division Multiple Access (CDMA) and its application.

k)User support,Traffic management in WAN/LAN network.

l)GSM and its network components,Fault Management, Performance Management in radio transmission paths.

MANAGER-BUSINESS SOLUTIONS
GLOBACOM LIMTED
May 2005 - December 2009 (4 years 7 months)

May 2006-Dec 2009

GLOBACOM LIMITED

Manager ,Business Solutions

(Niger-Delta Division Head),Port-Harcourt,Nigeria.

Developing relationship with corporate customers (private and public sector) on the basis of customer acquisition and retention in the areas of broadband internet,GPRS,VPN,blackberry internet and enterprise service.

Leading teams towards implementing the company sales and customer service strategy

Designing, developing and delivering new business in the enterprise- Oil & Gas/Shipping/Insurance/Banking & Finance/FMCG/Real estate/Government on a daily basis,

Making a personal difference in negotiation and business cases – strong influencing skills and responsive Technical / Professional strategies and transferring same to team for positive sales results.

Product development, pricing and use policy.

Driving targets in the entire team in line with yearly budget.

Pioneering sales project teams to deliver projects in the areas of voice, data and internet as a turkey project in Chevron, Shell and Agip drilling sites across 15 locations in Niger-Delta Nigeria.

Coordinating and ensuring network stability for Internal and External corporate customers in the 9 States of Niger-Delta region in Nigeria

Driving targets for optimum sales volume and retention








May 2005-Dec 2006 GLOBACOM LIMITED

Specialist,(Network Solutions)

Lagos,Nigeria

Project/Responsibilities:

Coordination/management of all WAN/LAN Enterprise Base stations (private links) in the Lagos region.

Planning and deployment of WAN/LAN/VPN for corporate clients and Glomobile.

Coordinating presales presentation,Implementing IP routing,VoIP,ISDN/PRI,VLAN,VPN over leased lines on radio and fiber routes.

Wide regional technical support for Black Berry systems via VPN centrally located concentrator for the implementation of Black Berry enterprise solution and Black berry internet solution.

of fault/problem management for service outages on the client/Glomobile infrastructure in accordance to set SLAs and Targets for leased lines and interconnect routes.

Supervising preparation of Radio/Optical network link budget for new and existing sites.

Coordinating acceptance test of completed bandwidth provisioning projects for internal and external subscribers.

Liaising with International Telecommunication Carrier (T-systems-Germany, United Networks Limited (now QICOMMS) UK, and Intelsat to provide connectivity to remote locations like rigs and other off-shore locations.

Liaising with satellite system suppliers through e-mails and phone conferences, attending meetings.

Coordinating and developing clientele base alongside satellite network and technical support

Coordinating training for first line sales support engineers and supervision.

Drafting procedures and flow charts to be used as a reference guide for sale- technical staff.


Coordinating Software upgrade of radios via software keys of different E1 capacities(4E1,8E1,16E1) for intra-trafiic management.

Leading teams for Troubleshooting and rectifying of faults on radio and fibre transmission paths for optimum BSS stability in my region.

Coordinating Hardware Installation/ software configuration using Network Management System (TNMS) for provisioning E1 and STM-1 O/E circuits and integration of STM-4,STM-16 access cards in the network node and maintenance of WAN/VPN/SDH/PDH transmission link.

Site optimization, congestion prevention via re-routing , report generation and optimization advise.

Planning, implementation of low and high speed radio depending on capacity requirement

Bandwidth provisioning on established fibre routes and radio compliments at last mile.

Carrying-out installation of Alcatel Microwave Radios of various frequencies.

Interconnection of BSCs via Fiber and remotely backhauling to MSCs via PDH/SDH .

Periodical outside plant fiber supervision:

 Planning and implementation

 Network Maps Creation, Paths, Capacity Utilization Resource Deployment and Management.

 Mapping and Structuring of ITU-T Compliant and Non-compliant for Inter-operator Interconnects.

 Trenching, Calibration and Profiles Management for fiber transmission backbone.

 Laying of fibre, Performance and Security managements of optical fibre via OTDR

 Conduction of feasibility studies and site surveys for provision of Fibre routes

 Supervision of fibre laying via Ducts,Manholes and Junction boxes.

 Routine inspection of optical fiber routes to ensure environmental and safety factors are maintained and proffer adequate solutions to potential hazards.

 Conduction of occasional presentations on optical Fiber operation and handling practices to transmission team members with emphasies on standards such ITU-T,ISO.

Coordinating Routine management of transmission backbone(fiber/radio) and associate links and daily report generation

Performance Management Monitoring for Paths, Multiplex and Overheads, Tributaries .

Optimizing performance of all radio interfacing ADM or Optimux Systems at different locations.

Carryingout any other task assigned that may be directly or indirectly of importance to running of the network integration project.

Performing network monitoring,configuration, reporting, analysis, auditing and documentation of interconnect/lease line performance.

Coordinating Configuring & Testing transmission circuits ranging from E1 to STM-64 on both Alcatel 1550/1560 ADM- SDH(radio) platform and Siemens Surpass Hit7070 ADM (fiber) platform. for onward allocation and implementation.


Supporting backup transmission route, implementing network supervision for the all network infrastructure elements on optical network and onward extension to lastmile for leased-line circuits .

Coordinating,Reviewing, recommending, implementing potential enhancements and process improvement leased circuits. Performance testing of optical fibre links and channels including visual inspection of all ends in fibre termination, continuity and maintenance of polarity, propagation delay and optical attenuation test.

Configuration, Fault diagnosis, Performance and Security managements of optical fibre network using Siemens Surpass Hit7070 TNMS Core Network Management application.

Coordinating feasibility studies and site surveys for provision/implementation of bandwidth for Glomobile on Siemens Surpass Hit7070 ADMs and customer leased-line circiuits.

Coordinating Optical network planning, integration and commissioning for Lagos/Ibadan/Ije-ode/Benin regions.

Coordinating the maintainance of all broadband links and updating a database of clientele.

SUPERVISOR
MOBITEL LIMITED
August 2003 - April 2005 (1 year 8 months)

Oct 2004-May2005 MOBITEL Ltd (P.T.O)

2, Amodu Ojikutu Street, Victoria Island, Lagos State

Base station support Supervisor


Project/Responsibilities

Testing and maintenance of radios,copper and fiber optic transmission paths.

Operation and maintenance of Airspan CDMA (AS4000) fixed Wireless base stations .


Fault diagnosis on network management system(NMS) and resolution

Routine network upgrade/optimization to resolve and prevent .

transmission,board,signaling,coverage,interference,antenna and feeder faults.

Liaising and being a primary contact point between International Telecommunication Carrier (T-systems-Germany, United Networks Limited (now QICOMMS) UK, and Intelsat.

Liaising with satellite system suppliers through e-mails and phone conference, attend meetings.

Providing satellite network technical support.

Give training for first line support technicians of Network Control Center and supervision.

Drafting procedures and flow charts to be used as a reference guide for technical staff.

Maintaining and updating records of frequency assignment for billing purposes using management tools.

Implementing automatic monitoring plans using monitoring tools and spectrum analysis to keep up- to- date satellite frequencies changes and troubleshooting.

Routine customer support services ranging from installation , configuration, repairs ,activation to deactivation of subscriber terminals.

Daily fault diagnosis via alarm console,NMS(Network Management System),drive test,trafiic statistics and customer complaints.


Oct 2003 –Sept 2004

Engineer (Installation and Repair unit) - MOBITEL LTD

Site survey and cable network design at client’s premises

Cable laying via ducts and termination at subscriber’s end

Maintenance of main distribution frame (MDF) and troubleshooting.

Installation of Aispan CDMA1X for voice and data for subscribers.

Planning /design of subscriber terminal for internet access, voice .

Administration of VLAN network for onward data transmission.

Troubleshooting of subscriber terminals by software/hardware approach.

Small Office-Home Office (SOHO) VLAN packaging like point to point ,point to multi-point interfaces for cybercafes,linking of company corporate branches .

TRAINEE ENGINEER
KOLKAN LIMITED
June 2000 - March 2001 (10 months)

June 2000 - March 2001

KOLKAN LIMITED

4, Orazi Street, Port Harcourt

Industrial Trainee

Project/Responsibilities

Installation, maintenance and repair of computer and computer hardware components

Installation and maintenance of WAN, LAN, Network for clients

Installation, maintenance of PABX, cordless phones (SENAO, NOKIA)

TEST EQUIPMENT

Global positioning system (GPS), Spectrum Analyzer, Compass, Power/RF meter, Avometer,OTDR,Splicing machine,BER/SDH tester.