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peter
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Assistant manager, administration 5 000 000
Job Type: Full-Time

Education

From 0 to 2011
UNIVERSITY OF HERTFORDSHIRE
From 0 to 2003
LAGOS STATE POLYTECHNIC
No added languages

Experience

BUSINESS DEVELOPMENT OFFICER
P S J PARKWAY CONSTRUCTION COMPANY
October 2012 - February 2013 (4 months)
  • Initiate marketing strategies and coordinate actions to influence the market
  • Clarify goals and reach agreement maintaining the interests of all parties
  • Proactively develops and improve products and services
  • Ability to discuss strategic and sensitive issues
  • Understands clients' need
  • Build and maintain excellent relationships with colleagues and clients
  • Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
  • Manage the proposal development process and maintain the time-lines for the proposal teams
  • Coordinate with sponsors concerning size, standards, conditions and timing of research
  • Develop draft proposals based on team meetings and discussions
  • Maintain the Business Development databases
  • Support marketing activities, including trade/ scientific shows, mailings
COMPLAINT CASE HANDLER
DELOITTE LLP UK
May 2012 - Present Day (4 years 10 months)
  • Investigating, assessing and resolving Payment Protection Insurance (PPI) complaints from Loan and Credit card customers, efficiently and timely in accordance with the established processes, rules and guidance as set out by the Financial Services Authority
  • Analyzing customer details in order to ascertain customer suitability for the insurance policy

Investigating all complaint points accurately and concisely, to support justifiable rationale for final outcome

  • Writing to customers and third parties (solicitors and claims management companies), to inform if PPI complaint is upheld or declined and calculation of redress, presenting adequate evidence regarding the decision.
  • Liaising with customers to obtain additional information to support their claims
  • Maintaining decision logs on a spreadsheet showing outcomes and reasons for the outcomes
  • Send progress reports back to management via logs of my outcome rates
  • Maintaining consistent over-production in quantity and quality of complaints handled.
WAREHOUSE ADMINISTRATOR
GIST LIMITED, UK
August 2011 - May 2012 (9 months)
  • Receipt of physical stock into the warehouse and updating the database(Red Prairie) accordingly
  • Allocation of stock to various grid locations for onward picking for Starbucks stores
  • Shipping of out-bound goods on the system(Red Prairie) to various Starbucks stores
  • Updating daily stock level on the database and sending of such report to Starbucks database
  • liaising with customers, suppliers and transport companies;
  • planning and monitoring the storage, delivery and dispatch of orders;
  • overseeing stock control and processing orders;
  • Ensuring quality, delivery budget and environmental objectives are met;
  • Fulfilling objectives and directions from the operation's headquarters;
  • Coordinating the use of automated and computerized systems;
  • Responding to and dealing with customer communication by email, fax and telephone;
  • Keeping stock control systems up to date
  • Monitoring staff performance and progress on various picking grid locations
  • Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met;
  • Producing regular reports and statistics on a daily, weekly and monthly basis;
HEAD, FUNDS TRANSFER
ZENITH BANK PLC
November 2005 - October 2010 (5 years 1 month)
  • Processing of managers cheque based on customers instruction
  • Processing of import and export duty documentary credits
  • Processing of bills for collection
  • Processing of inter-bank transfers(SWIFT) payments on the NIBSS and NEFT platforms
  • Processing of withholding tax remittances to state and federal government accounts
  • Processing of offshore transfer payments
  • Solving enquires and queries about customer’s accounts/status.
  • Helping customers with their banking needs and attending to their phone enquiries
  • Credit structuring, review and analysis
  • Adhering to internal complaint handling standards and ensuring compliance with legal requirements, industry regulations, organisational policies and professional codes
  • Signing up of new accounts and reactivation of dormant accounts
  • Rendering of daily, weekly and monthly reports.