Blessing
Personal data and contacts will be open only to employers with access to CV database
Assistant manager, customer complaints units 150 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2008
University of Calabar
From 0 to 2001
University of Calabar
From 0 to 1994
Holy Child Secondary School
No added languages

Experience

Sales Supervisor
Shiloh Executive Investment Limited, Port Harcourt, Rivers State.
March 2010 - October 2011 (1 year 8 months)
  • Marketing of corporate CUG, Sims registration and replacement.
  • Marketing handsets and desk top phones which is GSM Sims enabled.
  • Advertising and providing satisfactory customer service.
  • Develop weekly and monthly work plan to facilitate task accomplishment.
  • Providing coaching to subordinate in the performance of their duties and functions.
  • Building strong customer relationship which builds sales and visibilities.
Ticketing And Reservation Lead Agent/Customer Service Officer
Air Nigeria Limited(Formerly Virgin Nigeria Airways)
December 2006 - December 2009 (3 years 1 month)

  • Provide a front line presence for all enquiries and complaints.
  • Fully trained on all aspect of ticketing, PTA’S, fares, and customer relations.
  • Knowledge of shares system and confidence to quote complicated fares.
  • In-depth knowledge and understanding of IATA and round the world fares.
  • Making reservations and ensuring VK product is sold to its maximum capacity.
  • Guide ticketing staff in the right direction on where to find information and answers to customer’s queries.
  • Providing accurate information regarding fares, ticketing and product knowledge.
  • Work with superiors in providing incentives for ticketing stafftoachieveVirgin Nigeria sales target.

Sales Executive/Front Desk Officer
ADC Airlines
June 2006 - December 2006 (7 months)
  • Provide a frontline point of presence for passenger enquiries.
  • In-depth knowledge and understanding of vidacom and fare quotes according to customer enquiries.
  • Ticket sales, revalidation, issuance and making reservations.
  • Provide accurate information, handle customer complaint and ensure that excellent customer service is rendered.
  • Coupon reconciliation and compilation of daily sales report
  • Develop monthly work plan to facilitate task accomplishment.
  • Develop and maintain corporate image, reputation and protect the
    company via suitable public relations activities.
  • Establish cordial relationship with customers and ensure satisfactory services

Additional information

About Me

2003 Associated School of Computer Technology, Calabar

Certificate in Data Processing

Customer Service Excellence Training 2008