COMPLIANCE MONITORING OFFICER
Call over of Transactions as per the approved threshold.
Review of system exception override message report.
Review of GL/P&L Movement Report.
Conduct Seriality checks /test on Managers Cheque/Bank draft in all business offices under coverage.
Review of Suspense/Transit/Proxy Accounts.
Review of expense and cash advances and ensure conformity with laid-down policies.
Review of PIN mailers and ATM cards administration process and custody.
Review of Statement Rendition.
Carrying out spot checks and review of activities in the business offices under coverage, cash count and vault administration, funds transfer, Clearing processes and returned cheques, etc, ensuring adherence to policies and procedures.
Carrying out security sweep at least once in a month.
Review of new current, savings and deposit accounts to ensure compliance with KYC Policy.
Daily review of accounts closure and transfers.
Continuous review of availed credits to ensure proper approval and operation in line with credit approval
Ensure complete and accurate recognition of all fees and charges on every credit facility.
Review of unauthorized Overdraft, TOD and other credit reports to ensure compliance with the bank’s credit policy.
Review of treasury / Investment transactions for proper booking and compliance with approved interest rate band.
Review of Fixed Asset Register
Review of Bank’s software (Finacle) users’ profile.
Daily review of outward and inward clearing activities and returned cheques.
Logging in exceptions derivable from compliance monitoring activities into Audit Control Exception Manager (ACEM).
Investigations of all Income reversal requests and ensure compliance with approval authority limits.
Ensure total income leakage detection and recovery.
Initiates process of investigation into unusual occurrence in business office.
Ensure Cleanliness and Integrity of all Internal/GL accounts at the Business Offices under coverage through review of proof of accounts
Tracking of Regulatory Requirements (i.e. Functional Rate Board; Statement of Affairs per Section 636(1) of CAMA 1990; Bank’s Signage; Annual Accounts; Certificate of Incorporation and NFIU Money Laundering Notice during visit to branches by way of Spot Checks.
Rendition of Weekly Exception Reports to the Cluster Control Manager
First level Investigation on Customer Complaints received from business units
First level Investigation of all fraud and staff disciplinary cases and ensure that relevant Disciplinary Committee Meeting is held thereon
Custody, proper safe keeping and archiving of Transaction Tickets
Any other adhoc assignment assigned by Regional Controller/Cluster Control Manager
Provide regular training, sensitization and guidance to all control assistants.
CUSTOMER SERVICE UNIT
Opening of accounts
Responding to Customer Enquiries
Cheque Book Issuance & Coding.
Responding to Status Enquiries
Interviewing an intending customers
Freeze, Lien and Pnd on accounts
Statement renditions and off-cycle
Cash and Teller.
Cash receipts and security
Cash Payments and Posting of entries
Cash evacuation from customers, tellers and other branches
Daily balancing of cash book and SYSTEM
Late deposit and Subject to count
Regis coping when required
Issuance of Manager’s Cheque
Effective standing orders and ensure prompt delivery of advices
Rendering of returns on float products like PHCN, DSTV etc.
Proof and reconciliation of internal accounts
Other jobs that may be assigned from time to time