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OLANREWAJU
Personal data and contacts will be open only to employers with access to CV database
Banking
Job Type: Full-Time , open to relocation

Education

From 0 to 2004
LAGOS STATDE UNIVERSITY,OJO
ACCOUNTING
From 0 to 2016
NATIONAL OPEN UNIVERSITY OF NIGERIA
MASTER IN ACCOUNTING/FINANCE
Languages:
English

Experience

CUSTOMER SERVICE MANAGER
DIAMONDBANK PLC
March 2007 - Present Day (10 years 4 months)

Responsibilities:

-Vault Management

-Supervision of Teller/Cash Service representatives

-Monitoring/Authorization of all cash related transactions

-Evacuation/Request of cash as at when due

-Daily cash and vault balancing

-Supervision of Security personal and Mopols attached to the branch

-Ensuring ATM is fully loaded and reconciled at all times and issues resolved urgently

-Quality customer services through personalized customer care approach

-Interface between the bank and her customers

-Account Opening and Related functions

-Cheque Referrals and Confirmation

-Processing of Stop Payment Orders

-Cheque book Issuance and Maintenance

-Cross selling of Banks Products through proper market segmentation

-Shop Floor Management through emphasis on the use of the bank’s service channels

-Bank Products Presentation

-Issuance of Banking Cards

-Processing of Customer Requests & Standing Instructions

-Collation & Regular System Update of customer information and correspondence

-Ensuring Customers receive excellent & quality customer service

-Processing of Inter & Intra Bank enquiries promptly and effectively