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Richard
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Biling analyst 5 000 000
Job Type: Full-Time

Education

I have no education
No added languages

Experience

Billing Analyst
MTN NIgeria Comm Ltd
July 2006 - Present Day (10 years 9 months)
  • Implement billing policies and procedures.
  • Coordinate quality assurance of generated bills to ensure consistency and accuracy.
  • Ensure prompt generation of bills.
  • Coordinate bill printing, packaging and collation activities.
  • Monitor courier vendors’ compliance with SLAs.
  • Monitor and evaluate vendors’ performance on an on-going basis.
  • Proactively track bill delivery and follow-up on undelivered bills.
  • Develop a mechanism for proactively identifying bill related queries.
  • Explore other bill generation options to facilitate prompt service delivery.
  • Provide user requirement to guide the development and deployment of the bill delivery tracking system.
  • Actively conduct routine customer surveys to validate courier vendor efficiency.
  • Ensure proper maintenance of all billing hard wares.
  • Ensure the timely procurement of consumables.
  • Develop Service Level agreements to manage relationship with courier vendors.
  • Generate relevant reports.
  • Ensure prompt resolution of all bill related issues.
  • Define and monitor Service Level agreements with IS department to ensure absolute compliance with defined billing timelines.
  • Co-ordinate day-to-day activities of subordinates.

Perform other tasks as required by the Administration Manager.