Assessing potential business deals, negotiating favorable terms and acquiring prospect commitment.
Building and maintaining client relationship.
Marketing Research and presentation of business proposals to clients.
Constructing proposals and contracts within the company policy.
Opening and managing of clients Accounts.
Delivering presentations and benchmarking.
Coordination, supervision and reporting of the company-wide fund mobilization drive.
Attracting new investment clients and follow up with existing clients.
Carry out other responsibilities as may be directed from time to time.
Providing help and advice to customers using the company's products and services.
Handling face-to-face enquiries from customers.
Helping to develop a customer service policy for the entire company.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service advisor.
Analysing statistics or other data to determine the level of customer service provided by the company and managing a team of customer services staff.
Providing support to the operations/logistics manager, facilitating the flow of information and assisting in the positive developing of internal/external relations, in pursuit of common objectives in relation to supplies.
Managing customer accounts and collecting payments.
Attending to feedback responses from customers to ensure problems are identified and corrected for continuous improvement of company process.
Providing technical support service for client's products.
Upgrading and Reinstating customers’ accounts/packages.
Advising and delivering first class level of customer care and service to customers/clients.
Analyzing data to monitor performance and plan improvement.
Monitoring and managing supplier compliance to delivery standards.
Liaison and negotiating with customers and suppliers, and offering to customers added services such as delivery and discounts on goods and services depending on the purchase made.
Conducting marketing research interviews over the phone with the aim of exploring competitive environment and development of new products.
Supporting the Operations/Inventory Team on managing and controlling of inventory and provide feed backs on how to dispose of excess inventory.
Ensuring the purchasing team place timely and accurate orders and deliveries to meet customers’ deadlines.
Networking with corporate clients and maintenance of client relationship.
Coordinating the other circle and monitoring the cost and efficiency of movement and storage of goods.
Handling all inquiries and complaint regarding customer’s transactions, accounts, dividends, etc.
Take stock and keeping records of financial transactions that take place on a daily basis in the Operations Department of the bank (batches).
Issue/receive reference letters to and from customers.
Pre-encode/issue out/keep records of cheque books.
Gathering customer feedback on service quality and interfacing with headquarters to resolve outstanding issues.
Keeping records of all customers’ opening account packages
My aim is seeking an opportunity to apply skills and knowledge acquired over the years as a Logistics&Supply Chain Consultant/Customer Operations Coordinator, with a prospect to further develop abilities as first class Operations personnel. I intend to achieve this with my exposure to a world class postgraduate study in operations and Business Management and proven customer service skills with an excellent understanding of Operations Management. I am a very dedicated, efficient, effective and diligent and capable of taking up challenges in any organization.