Submitting of regular reports on the activities of customers on a weekly basis.
Attending to customer’s enquiries and giving prompt feedback.
Identifying the customers’ needs and attending to them promptly.
Drafting minutes of meeting for the Branch.
Attending to general banking needs of the customers.
Ensuring the safe keeping of customers documents.
Ensuring that customers get quality service so as to have good value for their money,
Account opening, and general account maintenances.
ATM Custodian Account Opening and Documentation Signature Verification Reactivation of Dormant Accounts Safe Custody of Mandate Files Issuance of Cheque Books Monthly Rendition of Statements of Accounts Account Status Maintenance Customers’ enquiries and Complaints Stop Payment Orders Change of Signatories/Signatures Status Enquiries
Issuance of reference letters to customers.
Setting up standing order instructions.
E-Champion- Activation of online/internet banking & S.M.S banking.
BRANCH CO-ORDINATION UNIT.
A. Updating of staff profile list
B. Compiling of candidates for interview.
C. Staff re-deployment & posting.
D. General Branch Welfare.
A. Receiving of Phone calls.
B. Attending to Visitors.
C. Preparing minutes of meeting.
D. Every other Job functions assigned to me by the M.D and my other supervisors.
A. Dissemination of information to the Library Users.
B. Arranging of Book shelves.
C. Updating of list of Books in the Library.
D. Ensuring there is condusive atmosphere in the Library rooms.
E. Providing up to date list of books.
F. Submitting Daily /weekly and monthly reports of the library users.