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Aizeyosabo
Personal data and contacts will be open only to employers with access to CV database
Business Admin Officer 3 000 000
Job Type: Full-Time

Education

From 0 to 2003
Igbinedion University Okada
No added languages

Experience

Head Finance and Administration
Zebcha Infrastructure Limited
April 2012 - Present Day (4 years 11 months)

· Responds to inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction.

· Processes a variety of documents and materials (e.g. incoming mail, bulk mail, etc.) for the purpose of disseminating information in compliance with established administrative guidelines.

· Greets employees, visitors/guests in person or via telephone for the purpose of providing information, taking messages, and/or directing to appropriate personnel.

· Maintains inventory of supplies and materials (e.g. forms, office supplies, etc.) for the purpose of ensuring items’ availability

Customer Care Representative
Airtel Telecommunications Nigeria
April 2005 - November 2011 (6 years 7 months)

Airtel Nigeria, Customer Care (Call Centre, Lagos State).

· Handling training sessions on new products and services and the use of applications for resolution of complaints to ensure knowledge dissemination and efficient use of systems.

· Mentoring new employees of the call centre to ensure proper orientation and provide support systems while fostering integration into the new work environment

· Oversee team members to ensure they meet performance targets thereby achieving the organization’s goals

· Taking calls and listening to customers issues related to their phone lines, network performance, as well as products and services in other to proffer solution thereby increasing customers’ retention.

· Ensuring that customer queries and complaints are logged in the right systems and resolved satisfactorily and on time.

· Conducting random following up with customers to ensure they are satisfied with the solutions received and track team effectiveness

· Identify and execute on opportunities to cross-sell new products and services to customers who call in.

· Assisting team management in compiling and sending daily, weekly and monthly reports of the team’s performance to the appropriate department.

Airtel Nigeria (Retail & Franchise shop, Lagos state)

· Assisting the shop in weekly and monthly stock taking and audit of shop accounts.

· Carrying out relevant research as required and requested by the shop supervisor and manager.

· Solicit customers’ feedback and identify problem trends for improvement actions.