Ibiene Ada
Personal data and contacts will be open only to employers with access to CV database
Business Analyst 10 000
Job Type: Full-Time

Education

From 0 to 2006
Webster University Graduate School, Missouri, U.S.A. (London Campus)
From 0 to 2002
University of Lagos, Akoka, Yaba-Lagos.
From 0 to 2006
A.P.M GROUP LTD
No added languages

Experience

E-Business Analyst
Zenith Bank Plc.
August 2007 - Present Day (9 years 8 months)

Responsibilities:

  • Responsible for analyzing and understanding the requirements of customers and mapping those to solutions; providing customization where required.
  • Provides Project Management which entails planning, execution and closing of major projects whilst establishing timelines, delivery deadlines & working to approved budgets.
  • Manages a team of 10 field marketers, recruited to promote a new product ‘eaZymoney’; effectively reviews performance, set team and individual targets and assigns sales areas to each field marketer.
  • Project Management involving long term solution deployment such as Web Service Integration with an ERP.
  • Responsible for eaZymoney, including sales progress, recruitment and training of mobile money agents, subscribers and merchants.
  • Effectively performs product demonstrations to relay product information and benefits.
  • Provides on-going progress reports on each project; closely liaising with all relevant parties including Marketing Unit, Technical/I.T. Unit & customers.
  • Provides businesses with clear solutions that ensure their compliance with directives from the financial regulatory authority; for example the Central Bank of Nigeria.
  • Responsible for training Zenith Bank Staff nationwide on the all-electronic banking products.
  • Produces and presents the bank’s offerings to customers.
  • Accurately prepares proposal, MoU, SLA and project justification as applies to business case.
  • Responsible for selling products through face to face presentations as well as negotiations of income.
  • Consistently provides a first class customer service; attending to internal and external customer’s queries in a professional and timely manner.
  • Assures quality of all solutions developed and delivered.

Achievements:

  • Effectively leading and managing a team of field marketers which was remarkably instrumental in the growth of users on the mobile financial banking platform, recording constant 12-15% increase on a monthly basis.
  • Impacting electronic banking product knowledge on staff at large through facilitation of Zonal, Branch and Management training on a regular basis.
  • Effective composition and Dissemination of product papers to staff and customers.
  • Contributing to the promotion and growth of patronage towards electronic banking.
Project Coordinator, Client Services
People Prime Limited
June 2007 - July 2007 (2 months)

Responsibilities:

  • Primarily responsible for coordinating interviews and short-listing candidates.
  • Acted as the direct link to participating organisations; constantly ensuring that they were updated with relevant information as the projects progressed.
  • Coordinated payments from these organisations for the recruitment fair and prepared and dispatched contracts to all participating companies.
  • Monitored the project process against project plan and updated the project team on an on-going basis.

Achievements:

  • Achieved 94% participation of organisations which led to the success of the project.
  • A whopping attendance rate of over 4,000 applicants from all over the country.
Project Administrator Child Health Systems Redesign
WESTMINSTER PRIMARY CARE TRUST (NHS), U.K.
December 2006 - June 2007 (6 months)

Responsibilities:

  • Primarily responsible for process mapping in support of business change that involved interviewing service leads.
  • Inputted data in support of data migration work stream and performed local configuration activities.
  • Observed weekly amendments of risk log and issue log maintenance.
  • Worked along-side 3rd party consultant (British Telecom) during the project process.
  • Assisted the Project Manager in updating plans.
  • Operated a central filing system for projects.

Achievements:

  • Effective communication and data gathering from around 8% of service leads within Wesminster Borough.
  • Exhaustive testing with the 3rd party company (British Telecoms) which ensured optimal upgrading of the platform.
Administrative/Healthcare Assistant (Lisson Grove Health Centre)
WESTMINSTER PRIMARY CARE TRUST (NHS), UK
April 2005 - June 2007 (2 years 2 months)

Responsibilities:

  • Primarily responsible for registering client information on EMIS database, handling referrals and managing diaries and appointments.
  • Electronically recorded, processed and manipulated client health data & Clinical Information Management.
  • Proactively facilitated communication in a diverse workforce via face-to-face communication, interpreters, e-mail and telephone.
  • Provided clinical assistance to healthcare professionals.
  • Used medical equipment to carry out investigation and delivery care i.e. ECG machine, Nebuliser.
  • Generally assisted medical professionals with the delivery of care.

Achievements:

  • Provided health care delivery as well as health advisory services to diverse categories of patients. This included bereaved patients, terminally ill patients, depressed patients, educated and uneducated patients; English speaking and non-English speaking patients. This experience was the most fulfilling and rewarding because it taught me patience, empathy, confidentiality and a zeal to provide and deliver humanitarian services.
Client Services Personnel/Youth Corper
Data Corp Nigeria Limited
February 2004 - February 2005 (1 year 1 month)

Responsibilities:

  • Responsible for assisting with promoting client’s products to increase sales.
  • Organised event management for clients to create awareness around their products and services.
  • Performed direct sales for clients.
  • Provided a first class client service at all times; ensuring the client brief was clearly understood and followed.

Achievements:

  • An obvious boom in the growth consumer goods being promoted on behalf of customers. A few clients were Dangote, UAC, Honeywell etc.