Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry.
·Responding promptly to customer enquiries in person or via telephone, letter, and e-mail – always in a professional & efficient manner.
·Using the in-house system to record necessary information and instigate actions as required.
·Processing orders, forms, applications and requests for information
·Dealing efficiently with questions and queries from customers.
·Keeping up to date with all the company's products, services and procedures
·Directing requests and unresolved issues to other colleagues
Responsible for leading a team of expert in sales & marketing to locate and exploiting new business opportunities in the health industry by carrying out strategic analysis, marketing, sales and product development.
·Closing business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirement with business operations
·Presenting wellness homes to potential clients
·Building business relationship, generating and negotiating new incomes
·Accountable for all clients
·proposals, contract any further documents following WH procedures
Am a well motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner,
Am a service orientated professional who is very confident when handling enquiries, complaints, and communications. She is a team player, who is able to work to timely demands and effectively manage multiple workloads.
Right now she is looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also supports them in achieving their future ambitions.