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Mojisola
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Business process analyst 10 000 000
Job Type: Full-Time

Education

From 0 to 2004
University of Hertfordshire
From 0 to 2003
University of Lagos
From 0 to 1999
University of Lagos
No added languages

Experience

Business Process Analyst
Fannie Mae
December 2012 - Present Day (4 years 3 months)

I examine varied production, operations or business processes in order to assess efficiency and diagnose bottlenecks, obstacles and other inefficiencies. I developed and documented artifacts for policies, procedures and business process flows while working with Subject Matter Experts. I supported the analysis needs of projects, impacted assessments and ad-hoc analyses as needed to support project goals. Some of my responsibilities are highlighted below,

  • Confer with business unit and production unit to assess (and document) current operating procedures in large and very complex operating environments. Review unit's operating procedures regarding assessment of the unit's productivity and relative efficiency.
  • Leverage structured methodologies and statistics to perform end to end analysis of processes, develop and implement sustainable solutions, in line with the corporate goal of increased operational efficiency and achievement of key financial targets.
  • Define improvement projects aligned with business strategies. Analyze improvement programs and potential results. Facilitate and coach improvement teams. Establish and maintain performance metrics to measure program success. Install process excellence supports for program governance, project reviews, communications, training, certifications and rewards.
  • Define improvement projects aligned with business strategies to change business operations, processes and functions to maximize corporate efficiency.
  • Facilitate development and implementation of sustainable process improvement solutions involving teams of functional experts reporting to project sponsors and supporting units.
  • Work with partners, such Finance and Communications, to ensure alignment of solutions and consistent message. Report project status to management, and alert the Integration team of functional dependencies as they relate to strategic initiatives.
  • Provide efficient and responsive service to customers by maintaining an excellent level of productivity measured through established metrics; hereby ensuring excellent customer service delivery.
  • Effectively communicate across multiple levels (Executive Sponsors to team members). Create and distribute surveys, collect and analyze results, and create action plans for future projects.
  • Effectively use Six Sigma tools including SIPOC analysis (Supplier, Input, Processes, Output and Customers), Process maps, and RACI, the responsibility assignment matrix among others in reviewing current business processes, workflow and scheduling limitations.
Business Advocate Analyst
Capital One Bank
March 2009 - March 2012 (3 years 1 month)

CAPITAL ONE BANK, Laurel, MD

Business Advocate Analyst

I identified needs for small business customers and provided solutions to their business problems. I also periodically assisted the Business Process Management Department with the evaluation of data collected through analysis, business process documentation, surveys and workshops. I also had responsibilities listed below;

  • Periodically assisted the Business Process Management Department with collecting and analyzing small business project requirements and transferred knowledge to the Development, Human Resources and Training teams, ensuring process integration.
  • Analyzed, validated, specified, verified and managed the system needs of the project stakeholders.
  • Periodically assisted the Business Process Management Department with designing work flow and providing solutions to identified lapses.
  • Provided efficient and responsive service to customers by maintaining an excellent level of productivity measured through established metrics; hereby ensuring excellent customer service delivery.
  • Effectively communicated across multiple levels (Executive Sponsors to team members). Created and distributed surveys, collect and analyze results, and created action plans for future projects.
  • Effectively used Six Sigma tools including SIPOC analysis (Supplier, Input, Processes, Output and Customers), Process maps, and RACI, the responsibility assignment matrix among others in reviewing current business processes, workflow and scheduling limitations.
Business Analyst
Jericho Business Organization
July 2007 - February 2009 (1 year 7 months)

I participated in JAD sessions with the Senior Business analyst, documented results of JAD sessions, developed use cases and obtained client approval of use cases. I also interacted with the technical and business stakeholders to perform analysis of business requirements. I prepared documentation including requirements specifications and support documentation to include formal process mapping, meeting minutes, glossary, data dictionary, non- functional requirement specifications and requirements management reports.

  • Elicited requirements from stakeholders, using techniques such as interviews, JAD sessions, surveys and other techniques as needed.
  • Worked closely with development and QA team members to ensure that software design met the agreed requirements.
  • Periodically verified requirements through user testing and also assisted Product Team in user acceptance testing and training end users.
  • Participated in peer reviews and inspections of requirements work carried out by others on the team and also in peer reviews of products derived from the requirements to ensure they were correctly interpreted.
  • Proactively worked to identify, communicate and resolve project issues and risks that interfered with project execution or success.
  • Worked closely with UI designer and project team on clarifying requirements, and analyzing tradeoffs between usability and performance needs throughout the project lifecycle.
  • Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, user stories, workflow, process flow and data model diagrams.
Business Analyst
NTL Internet Services
September 2004 - May 2007 (2 years 9 months)

I identified market strategies to increase customer base and also identify future opportunities. I also liaised between the IT department and stakeholders.

  • Updated project plans, risks and issue logs to identify errors, risk occurrence and also prioritized project issues for risk mitigation purposes.
  • Participated in analyzing and validating the quality of data by identifying errors in acquired data to ensure accurate planning for project plans.
  • Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the functional requirements as needed.
  • Assisted in integration and acceptance testing and also in the development of training and implementation material.
  • Assisted in the development of project plans and also provided post-implementation support.
  • Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluated information gathered from multiple sources; reconciled conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.