I examine varied production, operations or business processes in order to assess efficiency and diagnose bottlenecks, obstacles and other inefficiencies. I developed and documented artifacts for policies, procedures and business process flows while working with Subject Matter Experts. I supported the analysis needs of projects, impacted assessments and ad-hoc analyses as needed to support project goals. Some of my responsibilities are highlighted below,
CAPITAL ONE BANK, Laurel, MD
Business Advocate Analyst
I identified needs for small business customers and provided solutions to their business problems. I also periodically assisted the Business Process Management Department with the evaluation of data collected through analysis, business process documentation, surveys and workshops. I also had responsibilities listed below;
I participated in JAD sessions with the Senior Business analyst, documented results of JAD sessions, developed use cases and obtained client approval of use cases. I also interacted with the technical and business stakeholders to perform analysis of business requirements. I prepared documentation including requirements specifications and support documentation to include formal process mapping, meeting minutes, glossary, data dictionary, non- functional requirement specifications and requirements management reports.
I identified market strategies to increase customer base and also identify future opportunities. I also liaised between the IT department and stakeholders.