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Business/client relationship manager 180 000
Job Type: Full-Time , open to relocation


From 0 to 1999
Yaba College of Technology, Yaba


Business/Client Relationship Manager/HSE Officer
July 2011 - Present Day (6 years 1 month)

 Billing

  • Review daily billing sheets to ensure the following:

o That all bills have been posted into Peachtree on a daily basis; review bills at random for correctness;

o Bills have been signed by the Patient

o Payments for private patient bills have been collected and receipted

o Bills have been transcribed into proper forms (for companies where their forms will be used)

  • Monthly bills are prepared along with billing summaries and cover notes, and forwarded to the payee company (in soft copies via e-mail and hard copies)
  • That monthly customer statement are generated from Peachtree and forwarded to the Companies showing the level of indebtedness to the Hospital (in soft copies via e-mail and hard copies).
  • That all daily takings from Private Patients are banked daily before 9am of the subsequent day.
  • Submit Debtor Reports from Peachtree for Executive Management
  • Generate weekly billing reports for Executive Management (per client)
  • That weekly reviews are carried out to ensure that the billing plan for the Hospital is been achieved, i.e. the revenue targets are been achieved, and recommend variations to the billing rates as may be required to help achieve the targets.

 Supplier Payments

  • Ensure that bills for suppliers have been processed and ready for payment no later than the 1st week of the subsequent month;
  • Ensure that all bills for referrals have been processed on Peachtree as they occur, this includes bills for secondary care and other services purchased and paid for by the Hospital;
  • Ensure that all suppliers are paid no later than the 2nd week of the subsequent month of purchase;
  • Ensure that all payments to suppliers are posted into Peachtree once cheques have been raised (regardless of whether the cheques has been collected or not).

 Financial Reporting

  • Ensure that monthly Management Reports are submitted containing:

o Profit & Loss Account

o Balance sheet

o Aged receivables report

o Inventory valuation report (Drugs)

 Marketing & CRM

  • Visit at least one existing client per week to manage and strengthen existing relationships, and also seek out better ways in which we could serve them better.
  • Visit at least one new/potential client weekly with a view to signing them up as retainers for the Hospital
  • Generate reports on all marketing and CRM activities showing pipelines as well as feedback from existing and potential clients.

 Leadership Development/Counseling

  • Hold at least 1 Mentoring session with subordinates monthly where the following are discussed:

o Performance reviews

o Work/Management expectations

o Areas of improvements

o Work concerns

 Brand Management

  • Carry out activities such as health talks in corporate entities, market squares and churches to improve the brand “Edi”.

 Health Safety and Environment

  • Maintain fire-fighting appliances and life-saving equipment in accordance with the Planned Maintenance System and related certification in date. Recording or reporting same as directed.
  • Conduct safety exercises, musters and drills.
  • Organize, undertake and participate in safety meetings and safety lectures in accordance with the fixed programme approved by management.
  • Maintain accurate and organized records of all safety related equipment certification and ensure that items are inspected; surveyed, calibrated, tested etc. in good time ensuring that certification is maintained current.
  • Liaise with and assist the Utilities Superintendent to ensure that all safety related equipment maintenance is entered into the Planned Maintenance System and frequently updated.
  • Undertake statutory area safety inspections.
  • Ensure spare parts received for safety department are fit for purpose.
  • Identifying and reporting various work-site accident hazards, and performing risk assessments designed to mitigate such.
  • Delivering safety induction training to new staff.
  • Developing & maintain training & competency records
  • Responsible for preparing written weekly and monthly HSE reports, statistics and presentations related to HSE performance
Admin/Human Resource Manager
September 2009 - June 2011 (1 year 10 months)

 Staff appraisals

  • Plan & Manage the process of conducting staff appraisals every quarter for the purpose of identifying the following:

o Staff training

o Staff promotion

o Staff allocation

  • Worked with Line Heads to ensure that appraisals have been carried out, and also review appraisal details along with Line Managers to ensure that process is completed successfully.
  • Submit Staff Appraisal Report to Executive Management with due comments for consideration and action every half-year.

 Staff Management

  • Worked with Line Heads to identify vacancies, obtain approval from Executive Management, and filled the position with appropriate personnel.
  • Advised on the continued employment of Staff after review of disciplinary measures with Executive Management.

 Payroll Management

  • Ensured that payroll of staff are prepared no later than 25th of the month and submitted for approval
  • Ensured that payroll is in compliance with the compensation of each employee as spelt out in the letter given to the Staff.
  • Ensured that funds for the payment of payroll is transferred to the appropriate account no later than the 27th of the month, and paid out to staff no later than the 30th of the month.

 Time Management

  • Ensured that all Staff are registered on the Time/Attendance Machine;
  • Monitored staff compliance to the attendance policy of the company by reviewing weekly attendance data, reporting to Executive Management, and applying appropriate disciplinary actions to erring staff.
  • Generated and submitted Monthly Staff Attendance reports to Executive Management and a report on actions taken on erring staff Members.

 Supervision of sites to ensure that standards are met in the installation of close circuit television cameras (CCTV), wireless and wired communication devices.

Head Marketing
September 2008 - August 2009 (1 year 1 month)

 Marketing of the following units:

  • Blocks that is produced by the block Industry of the Benson Idahosa University. Increased the income generated from this unit to more than N5million annually.
  • BIU Table water which was produced by the integrated services limited of the Benson Idahosa University for all occasions including weddings, birthdays, funerals etc.
  • The BIU Guest House: Supervised the renovation of the building for the guest house and opened it for use after completion. This increased the income generated to about N2million annually after deductions and tax.
  • Heavy duty equipment leasing/rent which include the D8 Grader, The roller, Low bed trailer etc. Increased the revenue generated to about N25million annually after deductions.
  • BIU cafeteria: Supervised the day to day running of the cafeteria which increased the revenue generated to about N7.5million monthly

 Organizing mentoring sessions and leadership training seminars for old staff members and orientation for newly recruited staff using Power Point presentation.

 Preparation of weekly and monthly report and salary wage bill for the department using Microsoft Word and Microsoft excel.

Business Development Manager
October 2005 - September 2008 (3 years 1 month)
  • Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Screened potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments as in the case with the Guesthouse and Cafeteria.
  • Developed negotiating strategies and positions by studying integration of new venture with company strategies and operations; examined risks and potentials involved with the heavy duty machinery department, where we used to lease our pay loaders, lowbed trucks etc.
  • Closed new business deals by coordinating requirements; developed and negotiated contracts; integrating contract requirements with business operations.
  • Protected organization's value by keeping information confidential.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Co-ordinate the Music School and Laundry units
  • Research and develop projects for onward transfer to various units to pioneer, which was the case with the Cafeteria and the Guesthouse.

 Build up business ideas and proposals for the university; these include the following:

  • The setting up the BIU Guest house which was designed to take care of the accommodation of visiting professors, parents of students that may wish to spend a night, newly recruited staff of the university until suitable accommodation will be provided
  • The setting up of the BIU Cafeteria which was also designed to cater to the feeding of about 2,000 (two thousand) students of the University.
  • Prepare and submit bid for the Integrated Services Limited to enhance the much needed financial base for the university as expected by the Nigeria Universities Commission (NUC)
  • Source for funds for financing business ideas researched and developed by the business office under the university’s integrated services.
Branch Manager (Abuja)
October 2002 - April 2004 (1 year 7 months)

 Organizing bank lodgments

 Repairs of GSM handsets

 Preparing of the branch weekly and monthly report using Microsoft excel.

 Extensive traveling both within and outside the country to purchase materials on behalf of the company

Shift Engineer
July 2000 - June 2001 (1 year 1 month)

 Was among the team that installed the 5KVA Rhode and Schwarz Transmitter in NTA Kano transmission station Gunduwawa.

 Repairs and maintenance of television camera in use at both the transmission station and the television station.

 Synchronizing of broadcasters and machines from the transmission station. This includes the ensuring that the broadcast is synchronized to ensure that both audio and video quality are set right to give the best broadcast

Public Relations Officer (PRO)
September 1996 - August 1997 (1 year 1 month)
  • Duties include the following: Procurement of visas for expatriate management staff from different embassies including the Canadian embassy in Accra Ghana.
  • Point person between the company and banks in the processing and payment of all NMA and NPA charges for the successful docking of vessels in all Nigerian parts.
  • Supervising proper documentation for clearing of vessels at all sea ports in Nigeria to ensure all protocols are observed when dealing with the ports authority
  • Ensure the daily cash deposits to banks, ensuring that all transactions are recorded in the bank statements in terms of end of the month reconciliation of accounts.