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VICTORIA
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CUSTOMER CARE EXECUTIVE 150 000
Job Type: Full-Time , open to relocation

Goals

A First Degree Graduate in French that is ready to work in a bi-lingual and result oriented organization that guarantees challenge and personal development

Education

From 2005 to 2008
University of Ilorin
FRENCH
Degree
From 2000 to 2003
KWARA STATE COLLEGE OF EDUCATION, ORO.
ECONOMICS/ FRENCH
N.C.E.
Languages:
French Fluently
English Fluently
Yoruba Elementary

Experience

Customer Care Representative
MTN NIGERIA
September 2009 - October 2012 (3 years 1 month)

OJOTA CUSTOMER CARE CENTER

  • Attending to Customers’ queries and giving suitable solutions to the queries.
  • Consult with customers about their product or service needs or their wants.
  • Analyze what the customer says they want and need then tailor it to what MTN offers.
  • Troubleshoot MTN products and services to best fit their needs and expectations.
  • Receive customer calls of requests for products and services.
  • Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependant on their needs and wants.
Customer Care / Western Union Attendant(Youth Corps Member)
First Bank Nigeria PLC, Kano Main.
August 2008 - July 2009 (1 year 1 month)

FIRST BANK OF NIGERIA PLC - KANO REGIONAL OFFICE (NYSC) – JAN- JULY 2009

Operations - (Customer Service)

  • Attending to complaints from customers and escalating to Management when unresolved.
  • Ensuring the completeness of documents for opening of savings and current accounts.
  • Ensuring that CBN policy on Know Your Customers (KYC) is complied with.
  • Preparation of weekly report on number of accounts opened for the Branch Manager.
  • Responding to enquiries from customers.
  • Checking of customers’ balances and reactivation of dormant accounts.

FIRST BANK OF NIGERIA PLC -KANO REGIONAL OFFICE (NYSC) AUGUST-DEC 2008

Operations - (Western Union Money Transfer Unit - WUMT)

  • Scrutinising of documents presented by customers towards making all payments to them.
  • Ensuring that means of identification presented by customers are in line with policy.
  • Capturing of all WUMT transactions towards ensuring that money is confirmed to be in the system before payment.
  • Preparation of daily report on WUMT payments to the Head of Operations.
  • Ensuring that customers are not unduly delayed before payment.
  • Ensuring that all Service Quality Indicators are kept in line with the bank’s vision and objectives.

Additional information

Certificates, Courses, Trainings
Liverpool Computer College - Diploma in Desktop Publishing - 2005 • Dilome d’ Etudes en Langue Francaise (Diploma in French Language) (DELF B1) FRENCH MINISTRY OF EDUCATION 2007 HOW MAY I HELP YOU? MTN NIGERIA 2009