Ø Managed a team of seven-trainee customer service.
Ø Responding to customers’ complaints to avoid dissatisfaction or legal concerns.
Ø Managing Customers account and subscriptions made via the internet
Ø Updating customer service staff on changes and monthly meeting outcomes regarding targets
Managing sales record and keeping track of stocks
ØDevelop and maintain an efficient territorial coverage plan.
ØCreating Awareness on importance of insurance and Finance.
ØEncouraging clients on life assurance, General insurance and Finance.
ØInvolved in promotions to increase clientele.
Managing Client Portfolios