Ensure effective and timely .service delivery to customers at all customer service units.
Ensure a customer friendly disposition at all times
Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals.
Ensure prompt TAT in line with service level
Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
Timely acknowledgement of MICR cheque issued on the system
Processing customers’ Cheque and card requests, including ultimate delivery to the customer
Accounts management and reactivation
Ensure timely and accurate processing of standing instructions
Ensure timely responses to reference letters
Print off-cycle customers’ statements for properly authorized requests and ensure charges are Taken.
Ensure effective utilization of physical assets at the customer service unit(file cabinets, till boxes