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Call center representative 70 000
Job Type: Full-Time


From 0 to 2009
Abia State University Uturu
No added languages


Customer Service Representative
Ecobank Nig Ltd
January 2011 - January 2012 (1 year 1 month)

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listen attentively to caller needs to ensure a positive customer experience.

Access electronic and paper cataloging systems to look up product information and availability.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.