Olushola
Personal data and contacts will be open only to employers with access to CV database
Call centre / customer service executive 85 000
Job Type: Full-Time

Education

From 0 to 2003
University of Ilorin
No added languages

Experience

Backend Operations / Service Support Officer
Hellofood Nigeria
October 2012 - Present Day (4 years 8 months)

 Content uploading and managing at the backend of the website for Hellofood Nigeria and Hellofood Kenya and Hellofood Ghana

 Making Outbound and Inbound Calls.

 Responding to customer inquiries regarding orders.

 Review requests, ensuring all necessary information is included and route requests to the appropriate department

 Liaising with partner restaurants in order to ensure fast and speedy delivery of meals to customers.

 Taking Menu Orders on Phone from customers who don’t have Internet access for onward placement to partner Restaurants.

 Managing Customer feedback and survey and sending report to Management.

 Attending to customers via Live Chat.

Call Centre / Customer Service Executive
Vconnect
February 2011 - October 2012 (1 year 8 months)

 Taking Inbound and Outbound Calls using Ameyo Software.

 Bridging the information gap between consumers and suppliers by making follow-ups via phone, SMS and emails.

 Making Business leads.

 Making enquiries on behalf of consumers and suppliers to facilitate business transactions.

 Verification of Information provided by newly registered business owners on Company’s Website.

 Assess and resolve enquiries, requests and complaints, primarily on the telephone so as to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigations are required.

 Attended to Customers via Live Chat.

 Taking proper care that outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.

 Use sound judgement and take decisions within the established procedures for each service request including logging, processing and progress chasing enquiries.

 Use relationship building skills to get to the heart of customer needs, and provide advice on what package will suit their needs, thereby maximizing sales

 Use sound judgement and take decisions within the established procedures for each service request including logging, processing and progress chasing enquiries