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Call centre manager supervisor
Job Type: Full-Time

Education

From 0 to 2007
OLABISI ONABANJO UNIVERSITY, AGO -IWOYE, OGUN STATE
No added languages

Experience

AFTER SALES OPERATIONS
NTA STARTV NETWORK LTD (STARTIMES)
November 2012 - January 2013 (2 months)

Post: After Sales Data Dispatch Operations

Basic Duties

 Data collation of day to day work report from after sales agents;

 Monitoring door to door services of after sales agents;

 Ensuring customer satisfaction through after sales agents;

 Verification of data through client manager.

CUSTOMER SERVICE /CALL CENTRE AGENT
NTA STARTV NETWORK LTD (STARTIMES)
April 2012 - November 2012 (8 months)

Post Held: Customer Service/Call Center Agent (Team Coordinator)

Basic Duties

 Receive inbound call and outbound calls;

 Resolve customers complaints and issues;

 Educate customers on the usage of company product;

 Customer data management;

 Promote positive image and product of the company;

 Act as sales person /representative of the company through Telemarketing;

 Customer document processing and support services;

 Customer references;

 Exhibit right attitude when answering calls and always maintain patience with customers;

 Provide true and accurate data;

 Promptly and courteously attend to caller needs at all times.

DEALER SALES REPRESENTATIVE
NTA STARTV NETWORK LTD (STARTIMES)
April 2010 - Present Day (6 years 10 months)

NTA STAR-TV Network Ltd- STARTIMES

Post Held: Dealer Sales Representative

Basic Duties

 Development and maintenance of dealers;

 Price structuring and negotiation for dealers;

 Coordination of distribution of goods;

 Handling of after sales services;

 Development of sales strategy for dealers;

 Ensuring a win-win relationship between the company and dealers;

 International Trade Fair sales co-ordination.