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Helen
Personal data and contacts will be open only to employers with access to CV database
Call centre supervisor 200 000
Job Type: Full-Time

Education

From 0 to 2012
University of Ilorin
From 0 to 2008
University of Ilorin
From 0 to 2003
Ansarul Islam Secondary School Oko Ode, Kwara State
Languages:
English

Experience

Customer Operation Associate
Airtel Telecommunication Ltd
January 2011 - Present Day (6 years 5 months)

Taking historical report, call data report, agent data report and consolidated call centre reports

Keep track of attendance, daily statistics, paid time off, sick time

Run team performance for daily within and after the shift

Resolve and escalate drop balance issue

Carryout ERC

Recharge illegible card and escalate unavailable, missing and stolen cards

To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution and display a caring attitude

Serves as a good relationship between the company and the customers

To answer queries and enquiries of the customers in an ethical and informative way

To update any requests made by the customers into the system to complete the task

Answer confidently or find appropriate solutions to customers’ problem

Telemarketer
VIP Express Ltd
January 2009 - January 2011 (2 years 1 month)

Market the Company’s Product via Telephone

Serve as a good representative of the company

Ensure the customers make it to presentation on our prestigious holiday club where to give them details about the accommodation outside the country.

Maximize sales by making appropriate phone calls to customers or clients

Hit daily and weekly call and talk time targets

Update and verify information on customer details during phone calls