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Call centre supervisor ₦20 000
From 0 to 2006
Fed Poly Bauchi
No added languages
IHS Nig Plc
October 2011 - Present Day (5 years 6 months)
Reporting to CTO/Operation Manager/Management daily
Keeps upper management informed about what is happening in the organization concerning network Availability.
Comes up with innovative solutions to various networking problems.
Ensures that customer needs are properly defined and satisfactorily met.
Implements and evaluates the working of network systems.
Stays abreast of new technologies emerging in the industry.
Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
Ensure the surveillance, organization and motivation of all the team members of the NOC Engineers
Review and take actions on all the change requests (CR) received.
Check whether network performance reports are generated as desired pattern and delivered on time.
Participate in recruitment interviews.
Recognize training requirements for people and give coaching where applicable.
Check the working environment and conditions of employment.
Have efficient and documented routines/procedures with all concerned inner working units like: different system support units, inner working operators, subcontractors, rollout units, planning/engineering units.
Manage update/changes of all documents in various procedure binders and other FO binders whenever required.
Provide Management with reports of NOC performance on a scheduled basis.
Attend management meetings about NOC activities.
Effective implementation of the End to End fault management process company wide.
Ensure processes are aligned towards achieving committed SLAs and KPIs
Establish and Implement Quality Procedures.
Build and lead NOC team
Will be responsible to proper operation of the NOC. The 24/7 hours surveillance of the network is required.