Identify new business opportunity.
Manage and provide assistance in managing or maintaining accounts of strategic clients.
Ensure clients’ demands to be satisfied
Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions
Ensure that clients know to use the services and provide assistance if necessary
Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks
Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them
Researches client organization's industry and competitive position
Project support /administrative functions
Assists in the collection and consolidation of required information and data.