Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Identify business opportunities in the industry and analysing sales options.
Sell products by establishing contact and developing relationships with prospects.
Maintain relationships with clients by providing support, information, and guidance.
Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepare reports by collecting, analysing, and summarizing information.
Maintain quality service by establishing and enforcing organization standards.
Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; participating in professional societies.
Contribute to team effort by accomplishing related results as needed.
provide information to clients
deal with queries from the public and customers
ensure knowledge of staff movements in and out of organization
general administrative and clerical support
schedule appointments and organize meetings
maintain appointment diary either manually or electronically