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Nneka
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Client service executive/relationship officer
Job Type: Full-Time , open to relocation

Education

From 0 to 2004
Imo State University
No added languages

Experience

Client Services Executive/Relationship Officer
Independent Field Advertisers IFA (A subsidiary of clientele life, South Africa)
August 2010 - July 2011 (1 year )

  • Attended to calls and difficult queries in a prompt, friendly and professional manner.
  • Escalation and follow up of queries that require further action.
  • Worked with customers and ensured that daily information’s are given for more business opportunities.
  • Maintained accurate record of all customer interactions and provided feedback at the appropriate time.
  • Responsible for enhancing customers’ interest through high level relationship building and management.
  • Established good business rapport with all reinstated policy holder.
  • Ensured proper monitoring of customer’s payments and business growth.
  • Showed empathy and ensured issues are handled in a professional way for customer’s satisfaction.
  • Provided monthly reports on contacted clients during and after relationship building.
  • Solid team player who supports to ensure service level requirements is exceeded.