Client Services Executive/Relationship Officer
Independent Field Advertisers IFA (A subsidiary of clientele life, South Africa)
August 2010 - July 2011 (1 year )
- Attended to calls and difficult queries in a prompt, friendly and professional manner.
- Escalation and follow up of queries that require further action.
- Worked with customers and ensured that daily information’s are given for more business opportunities.
- Maintained accurate record of all customer interactions and provided feedback at the appropriate time.
- Responsible for enhancing customers’ interest through high level relationship building and management.
- Established good business rapport with all reinstated policy holder.
- Ensured proper monitoring of customer’s payments and business growth.
- Showed empathy and ensured issues are handled in a professional way for customer’s satisfaction.
- Provided monthly reports on contacted clients during and after relationship building.
- Solid team player who supports to ensure service level requirements is exceeded.